Live opening · Posted 3 days ago
Product Owner
7N · United States (Remote)
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At a glance
The key details from the original listing.
Company7N
LocationUnited States (Remote)
Work modeYes
Source
Linkedin
Listed3 days ago
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About the role
Description supplied by the original job listing.
NO VISA CANDIDATES / NO AGENCIES / NO THIRD PARTIES
Call Center Experience team within Global Customer Service and Operations is looking to build Agentic AI that will enable Contact Center Customers to interact with an "AI that acts" instead of an "AI that talks". These agentic AI will enable customers get faster service and 24x7 service. Looking to hire a Product Owner who will lead the Identification and prioritization of agent use cases with high ROI: operational automation, coordination agents, internal task delegation.
Qualifications: (Candidate will be involved in the following activities)
Use Case Discovery & Validation
Identify and prioritize agent use cases with high ROI: operational automation, coordination agents, internal task delegation, etc.
Work with users and stakeholders to understand their workflows, challenges, and trust boundaries.
Prototype and iterate agent behaviors in production-like environments to validate fit and reliability.
Product Design & Execution
Define the agentic AI experience — for contact center use cases.
Combine business insight, data and AI capabilities to translate use cases into clear product specs: user flows, system interactions, prompts, safety requirements, and interfaces
Cross-Functional Collaboration
Collaborate with Business SME's to deeply understand the use cases
Collaborate with engineering to align product needs with agent platform capabilities (Voice talent, Caller input recognition)
Work with Technology Partners to ensure the platform supports the complexity of the agents
Strategy & Metrics
Define success metrics around outcomes — time saved, accuracy improved, failures recovered.
Minimum Qualifications
5+ years of product ownership building complex, user-facing call center omnichannel (voice, chat) applications
Strong knowledge of speech recognition, user experience design
Familiarity with agentic AI tools (e.g., LLM agents)
Strong communication, prioritization, and execution skills
Preferred Qualifications
Exposure to or interest in domains like contact center operations and Insurance domain
Work arrangement
Yes
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