Live opening · Posted 3 days ago
Customer Support Executive
Salarybox · Gurgaon
You are 3 days behind. JobBeeper subscribers saw this role while it was still new.
At a glance
The key details from the original listing.
CompanySalarybox
LocationGurgaon
Experience3-5 yrs
Source
Instahyre
Listed3 days ago
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About the role
Description supplied by the original job listing.
Responsibilities:
Handle customer queries via phone, email, chat, and WhatsApp.
Resolve customer complaints efficiently and professionally.
Provide accurate information about products, services, and company policies.
Maintain detailed records of customer interactions in the CRM.
Follow up with customers to ensure timely issue resolution.
Escalate complex issues to the concerned department when required.
Meet response time, quality, and customer satisfaction (CSAT) targets.
Coordinate with internal teams to ensure seamless customer support.
Maintain a professional and customer-centric approach at all times.
Experience
3-5 yrs
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