IT Administrator

We are looking for a proactive and reliable IT Administrator to manage and maintain the organization's IT infrastructure, ensure smooth day-to-day technical operations, and provide timely support to employees. The role requires a balance of hands-on troubleshooting, vendor coordination, and system administration.
The core responsibilities for the job include the following:
IT Infrastructure and Systems Management:
Install, configure, and maintain hardware (laptops, desktops, printers, routers, etc. ).
Manage operating systems, software installations, and updates.
Monitor system performance and ensure high availability of IT systems.
Maintain network infrastructure, including LAN, Wi-Fi, and internet connectivity.
User Support and Helpdesk:
Provide first-level technical support to employees for hardware and software issues.
Troubleshoot and resolve issues related to laptops, email, VPN, and applications.
Coordinate with external IT vendors for advanced issue resolution.
Maintain IT support logs and track issue resolution timelines.
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Asset Management:
Maintain inventory of IT assets (allocation, tracking, and audits).
Manage onboarding and offboarding IT requirements (device allocation, access setup, recovery).
Ensure proper documentation of asset lifecycle.
Security and Compliance:
Ensure systems are secure with proper antivirus, firewall, and access controls.
Manage user access, permissions, and password policies.
Support implementation of IT policies and compliance requirements.
Regularly back up critical data and ensure recovery mechanisms.
Vendor Management:
Coordinate with IT service providers, AMC vendors, and procurement teams.
Track vendor performance and ensure timely service delivery.
Manage hardware/software procurement and renewals.
Documentation and Reporting:
Maintain IT documentation (SOPs, policies, configurations).
Generate reports on IT assets, issues, and system performance.
Suggest improvements for system efficiency and cost optimization.
Key Success Metrics (KPIs):
Average resolution time for IT issues.
System uptime and availability.
User satisfaction scores.
Asset audit accuracy.
Compliance adherence.
Requirements:
Excellent communication and stakeholder management skills.
Strong knowledge of Windows/Mac OS environments.
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
Familiarity with Microsoft 365 / Google Workspace administration.
Troubleshooting skills for hardware and software issues.
Understanding of IT security best practices.
Ability to handle multiple tasks and prioritize effectively.
Qualifications and Experience:
Bachelor's degree in IT, Computer Science, or a related field.
2-5 years of experience in IT support / administration.
Experience working with IT vendors and service providers preferred.
Good to Have:
Certifications like CompTIA A+, Network+, Microsoft Certified, etc.
Experience with ticketing systems (e. g., Jira).
Exposure to cloud platforms (GCP, Azure).

Experience
2-5 yrs