Client Care Coordinator

Outsourcing Advantage is seeking a Client Care Coordinator who will play a pivotal role in ensuring seamless care delivery for our clients. You will be responsible for managing schedules, coordinating with caregivers, and maintaining accurate documentation to support homecare operations. Your work directly impacts the quality of service provided to clients and their families.
Key responsibilities include:
Create and manage client schedules in HHA Exchange based on care needs
Coordinate with caregivers to ensure full coverage for all clients
Handle shift changes, call-outs, and substitutions as needed
Serve as primary point of contact for clients and families regarding staffing and EVV
Communicate with vendors to obtain monthly authorizations; enter authorizations into HHA Exchange
Manage billing and timesheet adjustments; ensure accurate EVV and correct missed clock-ins/outs
Maintain accurate documentation and client records
Partner with HR to onboard client-selected caregivers and place them on schedules once active in HHA Exchange
Requirements
Prior experience in homecare or home health operations, including homecare scheduling and coordination
General proficiency using computer software for administrative work, including data entry, documentation, and record maintenance
Ability to effectively communicate verbally and in a written manner
Prior experience using HHA Exchange (preferred)
Ability to organize, schedule, prioritize and utilize time effectively.
Excellent interpersonal skills, confidentiality, and professionalism
English proficiency at C1 level or higher
Benefits
Opportunity to work on diverse and exciting projects.
Supportive and collaborative work environment.
Weekly payments.
Weekly Incentives based on performance
Weekends off.
Hiring Bonus
Growth Opportunities
Referral Bonus
National holidays pay double the hourly rate
US Holidays Off when applicable
Best work environment in Santiago
Morning shift available.
Back-office positions

Work arrangement
No