Appointment Scheduler

Union: CUPE Clerical bargaining unit
Number of Vacancies: 1
New or Replacement Position: Replacement
Site: 67 College Street
Department: Medical Imaging
Reports to: Supervisor, Administrative Services
Hours: Variable
Wage Range: $23.14 - $28.92 per hour
Shifts: Variable
Status: Casual
Closing Date: October 1, 2026
This position is a newly-unionized CUPE Clerical (TGH) position, and the Collective Agreement has not yet been negotiated or ratified. Once finalized, the terms and conditions of your employment could change, in accordance with the collective agreement.
Position Summary
Join the Joint Department of Medical Imaging (JDMI) at UHN, one of the largest academic medical imaging department in Canada! With 750,000+ exams annually, we set the standard for clinical excellence. Our cutting-edge digital technology and dedicated team of 700+ staff and 90 specialized radiologists prioritize patient care and exceptional image quality. Be part of our journey to shape the future of medical imaging through innovation, ground breaking research, education, and top-notch service. The JDMI is committed to ongoing education and quality assurance initiatives and is fully affiliated with the University of Toronto and the Michener Institute of Education.
As a valued member of Team JDMI, you will play a key role in supporting JDMI clinical operations as the appointment scheduler plays a pivotal role in supporting scheduling and coordination of appointments across different modalities. The scheduling support model includes reviewing imaging requests, placing orders, reviewing protocols and following safety guidelines to schedule appointments accurately and safely with patients.
Duties
Complete a series of complex clerical services received from multiple sources including imaging order entry, scheduling/rescheduling/cancelling imaging appointments, communication of preparation and coordinating appointment resources
Process, document and support the scheduling of imaging studies and/or procedures electronically/manually; performs data entry responsibilities
Provide routine and some complicated imaging examination preparation and imaging appointment information to the patient, referring clinic or other health care teams
Exercise some judgment or decision-making in the provision of complex clerical services including scheduling of imaging appointments
Provide clerical support and cross functional responsibilities to JDMI Leadership and Imaging teams as required
Answering phone queue models and provide customer service support to imaging patients and referring programs
Completion or Grade 12 or recognized equivalent
1 year experience in a heath care environment
2 years related experience in a customer service environment
Experience working with computer/word processing and database software
Excellent telephone, interpersonal and customer service skills including excellent verbal and written skills
Ability to work effectively and efficiently under pressure
Ability to use good judgement in assessing difficult situations
Ability to work in both a team environment and independently

Employment type
Part-time

Work arrangement
No