Call Agent

Company Description viralnest is a growing organization focused on delivering reliable, customer-centered services across diverse industries. The company values clear communication, professionalism, and continuous improvement in every interaction. Team members are encouraged to contribute ideas, collaborate effectively, and support a positive workplace culture. viralnest offers opportunities to learn, develop new skills, and build a long-term career path. The organization emphasizes integrity, respect, and accountability in all operations.
Role Description This is a full-time, on-site Call Agent role based in Dehradun. The Call Agent will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about products or services. Daily responsibilities include documenting call details, updating customer records, and escalating complex issues to the appropriate team members when necessary. The role involves following call scripts and guidelines, meeting performance targets, and maintaining a courteous and professional tone in every conversation. The Call Agent will collaborate with colleagues and supervisors to improve processes and ensure consistent service quality.
Qualifications
Candidates should possess strong verbal communication skills, including clear speaking, active listening, and the ability to explain information in a simple, professional manner.
Candidates should possess customer service skills, such as empathy, patience, problem-solving, and the ability to manage challenging conversations respectfully.
Candidates should possess basic computer and data entry skills, including familiarity with call-center software, CRM tools, and accurate record keeping.
Candidates should possess time management and organizational skills, including the ability to handle multiple calls, prioritize tasks, and meet performance targets.
Candidates should possess a collaborative mindset and reliability, including the ability to work in shifts, follow processes, and support team goals.
Relevant experience in a call center or customer-facing role is beneficial.
A high school diploma or equivalent is preferred; additional training in communication or customer service is an advantage.
Proficiency in English and local languages commonly spoken in Dehradun is beneficial.

Work arrangement
No