Shop employee - FlixBus Shop Coimbra

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
To strengthen our team in Portugal, we are looking for a motivated and driven Shop Employee (m/f/d) for our point of sale at the FlixBus Shop in Coimbra. You will support the day-to-day running of the shop, deliver high-quality service to our passengers, and help ensure smooth operations throughout your shift. This is a shift-based role, with shifts scheduled across the full week, including weekdays and weekends.
NB: Please submit your CV in English language!
About the Role
Provide high-quality service to passengers, including assistance with boarding, transfers, travel disruptions such as delays, and clear travel information in Portuguese and English
Manage ticket sales, provide after sale services, and daily cash handling in the Flix Shop
Manage reservations, cancellations and adjust bookings in case of delays or changes, communicating with passengers and partners when needed, handle unexpected situations with minimal impact
Support smooth station operations by coordinating with dispatchers and station teams during check-in and helping ensure correct luggage handling and passenger flow
Assist drivers with mobile apps and ticket control, and help resolve issues to meet FlixBus quality and safety standards
Inspect bus stops and surrounding infrastructure to ensure timetables, signage, and other elements meet FlixBus standards, coordinating updates or repairs when needed
About You
Previous experience in customer service, transportation, logistics, or administration
Proactive and self-motivated, taking ownership of tasks and working independently with minimal supervision
Strong organizational skills and attention to detail, with the ability to manage multiple tasks in a dynamic environment
Strong verbal and written communication skills
Resilient and calm under pressure, able to stay focused and solution-oriented during busy periods and unexpected disruptions
A strong team player who communicates openly, supports colleagues, and contributes to a positive shift atmosphere
Comfortable with computers and digital tools
Willing to work according to a shift schedule established with the team, which may include evenings, weekends, or early mornings
Fluent in Portuguese and English; other languages are a strong advantage
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
NB: Please submit your CV in English language!
What We Offer
Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family
Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills
Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career
Other: Urban Sports Club discount, meal allowance, Lisbon Viva transportation discount
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!