Network Engineer

The Network Engineer is responsible for the technical implementation, maintenance, and day-to-day health of Harvard’s Network. This role focuses on ensuring system stability, implementing automation, and resolving technical issues.
Success requires a commitment to operational excellence and operational transparency. This role requires the diligent use of enterprise ticketing and project management systems to track all work activities, providing visibility to ensure seamless team collaboration. This position includes participation in a 24/7 on-call rotation.
Job-Specific Responsibilities:
Service Context
Lead the installation, configuration, and maintenance of Network systems in alignment with HUIT standards.
Identifies bespoke or undocumented network configurations and ensures they are formally documented, reviewed, and integrated into standard change management and visibility processes.
Manage system monitoring and telemetry to proactively identify issues.
Participate in 24/7 on-call rotation; perform root-cause analysis and document long-term fixes in version-controlled SOPs.
Ownership
Serve as an escalation point for service risks and user impacting incidents.
Owns assigned service incident tickets and projects to ensure completeness and meet operational requirements.
Contributes to defined network strategy and security policies to ensure the network is in compliance.
Service Delivery and Performance Management
Contributes to the development and maintenance of clear service definitions, including scope, ownership, dependencies, support models, and escalation paths.
Monitor service performance and risk indicators
Ensure services remain reliable during periods of vendor-driven, compliance-driven and institutional- required change.
Contributes to both discretionary (project) and operations (incl. tickets) workloads
Security, Process Compliance, and Risk Coordination
Contributes to defining and maintaining clear security, compliance, and risk management practices
Partner closely with other appropriate teams to:
Implement user protections and infrastructure controls
Align all services with identity lifecycle and security strategies
Ensure network vulnerabilities (physical infrastructure and security application) are identified and addressed.
Surface issues as identified
User Experience, Adoption, and Change Management
Contribute to and lead appropriate service changes. Including:
Lead user-visible changes.
Ensure major changes are:
Well-coordinated
Clearly communicated to users and schools
Implemented with appropriate support and documentation
Reduce friction between central services and distributed IT organizations.
Leadership and People Management
Contribute to team efficacy. Including:
Build leadership and resilience in a dependency-heavy service environment.
Develop and improve business processes to optimize team efficiencies
Demonstrates collaborative, positive, empathetic, and growth mindset
Cross-Functional & Enterprise Partnership
Partner closely with appropriate teams when needed including, but not limited to:
Information Security and Data Privacy (ISDP) teams
Identity & Access Management for identity, provisioning, and access governance
Platform Services for hosting, automation, and operational dependencies
Schools and distributed IT leaders across a federated environment
Basic Qualifications:
Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.
Minimum of two years’ post-secondary education or relevant work experience
Additional Qualifications and Skills:
The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
Knowledge of configuration and maintenance of IT infrastructure systems within an enterprise environment
Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor

Employment type
Full-time

Work arrangement
Hybrid