Administrative & Operations Coordinator

Join Our Team at Sunny Bliss Plumbing & Air
Position: Administrative & Operations Coordinator (Remote – Colombia-Based Only)
📍 Miami-based company | 🌎 Remote work from Colombia
Sunny Bliss Plumbing & Air is a fast-growing, family-owned plumbing and HVAC company serving homeowners across Miami-Dade and Broward. Behind every great service call is a strong back office, and we're looking for an organized, detail-driven Administrative & Operations Coordinator based in Colombia to keep our operations running smoothly.
This role owns the administrative engine of the company: permits, warranties, payments, accounting support, and compliance. If you love checklists, deadlines, and closing every open item, this role is for you.
🌟 What You'll Do
Permits
Prepare and submit permits with Miami-Dade, Broward, and municipal building departments
Track permit status, schedule inspections, and follow up with permit offices and our technicians
Close out permits once inspections pass
Warranties, Rebates & Financing
Register equipment warranties for every installation
File warranty parts and labor claims with distributors and manufacturers
Submit utility and manufacturer rebates and track them until paid
Follow up on customer financing paperwork until jobs are funded
Accounting Support
Apply customer payments and reconcile invoices
Follow up on open invoices and send customer statements
Match technician receipts and vendor bills to jobs and purchase orders
Support the Accounting Manager with routine accounting tasks
Operations & Compliance
Audit completed jobs in ServiceTitan for signed invoices, photos, forms, and permit status
Request and send certificates of insurance and building/HOA approvals before jobs start
Manage membership renewals and maintenance agreement records
Keep customer data clean and accurate in ServiceTitan
Track renewals for licenses, insurance, technician certifications, and vehicle registrations
Reconcile tolls and fleet tickets
Support HR with onboarding paperwork and employee files
Reporting & Team
Prepare a weekly report on permits, open invoices, pending claims, and rebates
Participate in daily Zoom meetings with the team
✅ What We're Looking For
Based in Colombia with a stable internet connection
Fluent English (spoken and written), non-negotiable
2+ years of experience in administration, operations, bookkeeping, or back-office support
U.S. permitting experience (construction, plumbing, HVAC, or electrical) is a strong plus
ServiceTitan and QuickBooks experience is a plus
Highly organized, detail-oriented, and comfortable managing many open items at once
Strong follow-up skills and ownership of tasks until they're closed
Comfortable with Zoom meetings with camera on
Tech-savvy and quick to learn new software and online portals
Alignment with our core values: Integrity, Accountability, Constant Improvement, Teamwork, and Desire to Win
💵 What We Offer
Competitive compensation (discussed during the interview process)
Paid weekly
Long-term opportunity with a growing U.S.-based company
Clear growth path as the company scales
Supportive leadership and a team that values ownership and accountability
The flexibility that comes from working remotely
We look forward to meeting organized, proactive professionals who want to grow with us and make a real impact.
– The Sunny Bliss Plumbing & Air Team
To Apply: complete the easy apply on Linkedin and then complete the screening interview via this link: https://app.hireflix.com/public-application/6ab699225931562fe9534c09

Work arrangement
Yes