HR Associate (supporting global HR operations)

Laundryheap is a global on-demand laundry and dry-cleaning company operating across the UK, India, Singapore, Dubai, France and Slovenia. Our People team keeps a fast-growing, multi-country business running smoothly. We're looking for an HR Associate to be the operational engine behind it.
Reporting to HR Ops, you'll own the day-to-day, high-volume work that makes HR run: onboarding, offboarding, lifecycle admin, payroll support, reporting, and HR and office coordination.
What you'll do
Onboarding
Own onboarding from offer acceptance through Day 1, so every new hire has a smooth, well-documented start
Work closely with Talent Acquisition, who handle documentation and background verification up to the offer
Track post-offer BGV completion and escalate discrepancies to the relevant manager, keeping HR Ops informed
Coordinate ID cards, WeWork parking and card access with IT and facilities
Collect salary, bank, PF and UAN details from new joiners for processing
Compile onboarding and 30-day feedback data for HR Ops to review and act on
Offboarding
Run the offboarding process end-to-end on HiBob for standard exits
Draft experience letters and responses to post-exit queries, with all communication reviewed by HR Ops before release
Coordinate PF/UAN and bank-detail updates as part of each exit
Employee lifecycle
Process and maintain probation confirmation records on HiBob
Keep all lifecycle documentation accurately uploaded and maintained
Engagement and communication
Distribute HR announcements and reminders
Own the logistics and on-ground execution of engagement events, including vendors and volunteers
Reporting and data governance
Be the custodian of data accuracy across HR systems and reporting
Compile data for MIS, HRIS, engagement reports and the monthly HR Ops dashboard
Track vendor invoices and expense documentation, escalating discrepancies to Finance
Maintain accurate leave balances and data hygiene across trackers and HiBob
Payroll support
Compile monthly payroll inputs (attendance, leave, joiners and exits) for HR Ops review
Process bank, PF and UAN changes for existing employees and make sure they reach payroll
Employee queries
Be the first point of contact for the HR inbox on leave, policy and general HR questions
Route anything involving pay, salary changes, full-and-final settlement or insurance to HR Ops
Office and facilities
Manage day-to-day office upkeep with housekeeping and vendors
Own WeWork coordination, including parking, card access and meeting rooms
What we're looking for
3-5 years in HR operations, HR shared services or HR admin
Experience with HiBob or a similar HRIS, and payroll tools
Comfort with high-volume, deadline-driven work across onboarding, offboarding and multiple stakeholders
Strong attention to detail, especially with PF, UAN, bank and other compliance-sensitive data
Clear, professional written communication
A bachelor's degree (HR specialisation preferred, not essential)
Why join us
You'll get broad, hands-on exposure to HR operations across six countries, in a team where accuracy and ownership really matter.
Sounds like something you would like to explore as your next career move? Apply now!

Work arrangement
No