Front Desk Manager

Company Description P3 Aesthetics is a modern aesthetic and wellness center focused on providing high-quality, personalized services to clients seeking cosmetic and skincare treatments. The organization emphasizes professionalism, client comfort, and a welcoming environment that supports long-term relationships. Team members are encouraged to deliver consistent, detail-oriented service while collaborating to improve client experience. P3 Aesthetics values integrity, reliability, and clear communication in every interaction, both with clients and within the team.
Role Description The Front Desk Manager is responsible for overseeing all front office activities to ensure a smooth and professional client experience. This full-time, on-site role in Bhubaneshwar includes managing client check-ins and check-outs, coordinating appointments and reservations, and responding to phone, email, and walk-in inquiries. The Front Desk Manager will supervise front desk operations, maintain schedules, and ensure accurate records of client visits and payments. Day-to-day tasks include guiding clients through services, resolving minor issues, supporting customer satisfaction initiatives, and collaborating with clinical and administrative staff. The role also involves monitoring front desk standards, implementing policies, and contributing to a welcoming, organized reception area.
Qualifications
Customer Service and Customer Satisfaction skills, with the ability to create a positive client experience and address concerns professionally.
Receptionist Duties and Reservations experience, including managing appointment calendars, handling check-ins/check-outs, and maintaining accurate records.
Strong Communication skills for in-person, phone, and written interactions with clients and team members.
Prior experience in front desk, hospitality, clinic, spa, or aesthetic center environments is preferred.
Ability to manage multiple tasks, stay organized under pressure, and use basic office software and booking systems.
Professional demeanor, reliability, and attention to detail, with a commitment to maintaining client confidentiality.
Minimum high school diploma; additional education in hospitality, administration, or related fields is an advantage.

Work arrangement
No