Solutions Engineer

Position Overview
As a Solutions Engineer at Diligent, you will partner closely with Sales to help organizations understand how our platform can transform the way they identify and mitigate risk, perform audits, strengthen controls, and operationalize broader GRC programs. You’ll independently lead the SE workstream on small to mid-sized opportunities, while partnering with more senior Solutions Engineers on complex, multi-pillar deals, acting as a trusted partner to customer stakeholders and helping translate Risk & Audit and broader GRC challenges into clear, compelling solutions that drive business value.
If you enjoy combining domain expertise, storytelling, solution design, and customer interaction and are looking to build your career in a commercial, customer-facing environment, this is a strong next step.
Key Responsibilities
Customer & Commercial Partnership
Partner with Sales to lead the full pre-sales lifecycle for small to mid-sized opportunities, helping customers understand how Diligent solves real-world risk, audit, and control management challenges.
Deliver independent, well-prepared, tailored software demonstrations that clearly articulate business value, while seeking coaching and feedback from senior team members for continuous improvement.
Engage confidently with stakeholders across Internal Audit, Risk, Compliance, IT, Controls, and Governance teams, owning day-to-day customer conversations and escalating to senior SEs for high-risk or complex topics as needed.
Translate customer pain points into clear solution narratives, including outcomes and success criteria, to support deal progression and closure.
Own the technical win for small to mid-sized opportunities, and contribute to the technical strategy on larger, multi-stakeholder deals in partnership with senior SEs.
Solution Design & Thought Leadership
Design and present solution architectures that align with customer objectives, operating models, and regulatory environments.
Articulate the cross-platform value of the Diligent One Platform and how it supports integrated Governance, Risk and Compliance programs across risk, audit, controls, and related workflows.
Collaborate with Product teams by capturing and relaying customer and domain feedback on product enhancements.
Independently run structured discovery sessions for your own opportunities, mapping requirements to Diligent solutions, defining POC or sandbox success criteria, and ensuring proposed solutions are implementation-ready, with guidance from senior SEs where needed.
Co-lead selected marketing initiatives such as webinars, industry events, and thought-leadership content.
Domain Expertise