AI & Ecommerce Strategist

AI & Ecommerce Strategist
Toronto | Full-time
StoreHero is looking for an ecommerce operator who wants to go deep on AI.
This isn't a traditional SaaS Customer Success role.
We're looking for someone who's spent the last 3–6 years working inside an ecommerce brand or at an ecommerce/performance agency.
You might currently be an Ecommerce Manager, Growth Manager, Performance Marketer, Account Manager or Ecommerce Strategist.
You understand Shopify, Meta, Google and Klaviyo. You know your way around CAC, MER, AOV, LTV and contribution margin. Most importantly, you understand the messy reality of actually growing an ecommerce business.
And you've become increasingly obsessed with AI.
You use Claude every day. You're experimenting with Projects, automations, agents, MCPs or Claude Code. You've probably already used AI to change how you do parts of your current job.
You don't need to be a developer — but you should be the person on your team constantly asking "could we use AI to do this better?" and then figuring out how.
What you'll do
You'll work directly with StoreHero's ecommerce brands and agency partners to help them get more value from their data and improve profitability.
You'll:
Work with founders and ecommerce teams to understand their businesses and identify opportunities.
Analyse performance across marketing, ecommerce and finance.
Help customers understand what's driving CAC, margin and profitability.
Build AI workflows and automations that solve real customer problems.
Turn successful experiments into repeatable workflows we can use across our customer base.
Work closely with our product team to influence what StoreHero builds next.
What we're looking for
Ecommerce experience is essential. You've worked directly for a DTC/ecommerce brand or at an agency working closely with ecommerce brands.
You're commercially minded and comfortable talking to founders and senior ecommerce operators.
You're naturally curious and like solving problems rather than following a playbook.
And AI is already part of how you work. We're not looking for someone who's just interested in learning about AI after joining StoreHero. We want someone who's already experimenting with it because they can't help themselves.
How to apply
Alongside your CV, tell us:
What's the most interesting thing you've built or changed using Claude?
It doesn't need to be polished or complicated. We want to understand how you think, what you've experimented with and why you built it.
If you're working in ecommerce today and feel like AI is changing how you work faster than your actual job is changing, we'd love to hear from you.

Work arrangement
Yes