Customer Account Advisor

As a Customer Account Advisor, you will be the voice of our brand, helping customers across the globe enjoy our products with confidence and ease.
The Customer Services department in Argentina will manage all interactions with our global customer base, ensuring every query is handled with precision and care.
This role involves providing support via Live Chat, telephone, and email, covering everything from account verification to betting queries.
Comprehensive training is provided from day one, equipping you with the knowledge to navigate our systems and sports offerings. This is an opportunity to build a career within an innovative team, where development is encouraged and high-quality service is the standard.
Fluent verbal and written communication in Spanish
Strong verbal and written communication skills in English
Passion for delivering outstanding customer service
Excellent people skills
Ability to multi-task with strong attention to detail
Problem-solving mindset with a focus on resolution
Competent literacy and numeracy skills
Deliver effective communication to Spanish-speaking customers to resolve queries
Collaborate with internal English-speaking departments to address customer complaints
Provide support to our global customer base via Live Chat, telephone, and email
Escalate complex queries to senior team members when necessary
Ensure a positive experience by resolving customer issues promptly
Utilise internal tools to manage and update account information
Promote Responsible Gambling practices across all interactions
Maintain up-to-date knowledge of licensing policies and procedures

Employment type
Full-time

Work arrangement
No