Technical Support & Operations Specialist

Protect Some of America's Greatest Museums
Art Sentry is a 25-year-old technology company whose software and technology help protect priceless works of art at many of the nation’s leading museums. Our technology plays a critical role in safeguarding some of the world’s most valuable cultural treasures.
We're looking for a Technical Support & Operations Specialist to join our team in Middleburg Heights, Ohio. This is a hands-on position where you'll work across technical support, software testing, server configuration, hardware deployment, shipping, procurement, and customer operations. As your skills grow, you'll take on increasing responsibility across support, systems administration, testing, and operations. If you enjoy solving problems, learning new technology, and taking ownership of your work, you'll have the opportunity to make a real impact while building your technical career.
After an initial 90-day training period, this position transitions to a hybrid schedule of three days in the office and two days remote.
What You’ll Do
Provide technical support and troubleshoot customer issues
Test software releases and document results before deployment
Configure and stage servers and hardware for customer installations
Prepare systems for deployment and verify quality before shipment
Manage shipping, receiving, inventory, and procurement
Document work accurately and maintain organized records
Identify issues proactively and drive tasks through completion
Collaborate with our development team to identify, troubleshoot, and validate software improvements
What Success Looks Like
You communicate clearly with customers and team members and follow issues through to full resolution.
You produce accurate, high-quality work and verify the details before considering a task complete.
You take ownership, solve problems, and consistently follow through without reminders.
You proactively identify what needs to be done and take initiative rather than waiting for direction.
You act with urgency—prioritizing effectively, adapting as priorities change, and keeping work moving.
You continually expand your technical skills and take on increasing responsibility.
You'll Enjoy This Role If You...
Like solving technical problems.
Enjoy learning new technologies.
Take pride in getting the details right.
Enjoy variety and switching between different types of work throughout the day.
Naturally look for ways to improve processes.
Enjoy helping customers and teammates succeed.
Like working with both software and hardware.
What We’re Looking For
Demonstrated troubleshooting skills and the ability to solve technical problems methodically and independently
Experience supporting Windows-based systems
Working knowledge of Linux (command line, file system, networking basics)
Basic networking knowledge (TCP/IP, switches, IP addressing, connectivity troubleshooting)
Strong organizational skills and attention to detail
Ability to manage multiple priorities while maintaining quality
Excellent written and verbal communication
Self-starter who takes ownership and follows through without reminders
Comfortable working directly with customers over the phone and remotely
Nice to Have
Server hardware experience
Git & Ansible experience
Software testing or QA experience
Experience with shipping, inventory, or procurement
CompTIA A+, Network+, Security+, or similar certifications
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
Paid Training
Long-term career opportunities
Work on a small, experienced team where your contributions are visible and make a direct impact
Why Art Sentry?
At Art Sentry, you'll work alongside a small, experienced team where your contributions matter. You'll solve interesting technical challenges while helping protect some of the world's most treasured museums using technology that makes a real difference. If you're looking to keep learning, take ownership, and build a long-term career, we'd love to hear from you.
Candidates selected for final interviews will complete a practical, hands-on technical assessment as part of the hiring process.

Work arrangement
Yes