Account Manager

About the Role
Navigas is hiring an Account Manager to serve as the primary day-to-day relationship owner for assigned client accounts.
This is a client-facing position focused on communication, reporting, meetings, research, analysis, project coordination, and follow-through. This is not a sales role. New business, renewals, and upsells will be managed by the CEO.
The right person will be highly organized, responsive, client-centric, and able to work independently while knowing when to ask questions or escalate an issue.
Key Responsibilities
• Serve as the primary day-to-day contact for assigned clients.
• Lead or participate in client meetings, presentations, performance reviews, and ad hoc calls.
• Prepare accurate biweekly and monthly reports based on each client’s requirements.
• Respond promptly to client questions, concerns, and requests.
• Research account questions and analyze available information before escalating an issue.
• Translate client requests into clear action items, owners, deadlines, and deliverables.
• Coordinate projects across internal team members, clients, vendors, and outside partners.
• Maintain organized account trackers and follow up consistently until work is completed.
• Communicate delays, risks, and changes proactively to clients and leadership.
• Review Amazon, Walmart, advertising, inventory, and other account information to identify relevant trends, risks, and opportunities.
Qualifications
• Previous experience in account management, client services, brand management, project coordination, or another client-facing role.
• Strong written and verbal communication skills.
• Confidence leading client calls and preparing professional presentations.
• Excellent organization, attention to detail, prioritization, and follow-through.
• Ability to conduct research, analyze information, and complete work independently.
• Sound judgment about when to act, when to confirm, and when to escalate.
• Familiarity with Amazon, Walmart, e-commerce, marketplaces, or digital advertising is preferred.
• Experience with Amazon Seller Central or Walmart Seller Center is strongly preferred.
What We Are Looking For
We want someone who takes client requests seriously, follows up without repeated reminders, learns from training and feedback, and communicates early when something is delayed. Clients should view this person as responsive, prepared, dependable, and invested in their success.
This posting provides a summary of the position and is not the complete job description. Candidates who apply or contact us will receive a more comprehensive job description outlining the role’s responsibilities, expectations, tools, working style, and measures of success.
Navigas LLC is an equal opportunity employer. We consider qualified applicants without regard to legally protected characteristics.

Work arrangement
Yes