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⭐ SAP First-Level Support Consultant (SAP FI Focus) – Advanced English – Remote (Europe & LATAM)
📍 Location: Europe & LATAM
🏢 Work Model: Remote
💼 Contract Type: Freelance
🕒 Allocation: Full Time
🗣️ Language: Advanced English (C1 required)
🚀 Role Overview
We are looking for SAP First-Level Support Consultants to join an ongoing SAP support service supporting a large healthcare organization.
The role focuses on SAP ECC/R3 operational support, ticket handling, user administration, incident triage, and first-level functional support activities across multiple company codes and business entities.
This is an excellent opportunity for professionals with SAP support experience who enjoy service-oriented roles, user interaction, and high-volume operational environments.
🛠 Responsibilities
Provide first-level support for SAP ECC/R3 environments.
Manage incoming incidents, tickets, and user requests.
Process and resolve standard support cases independently.
Perform issue triage and escalate more complex incidents to second and third-level support teams.
Support SAP user administration activities.
Monitor interfaces, IDocs, batch input processes, and operational alerts.
Support recurring SAP FI period opening, closing, and locking activities.
Participate in internal and customer meetings.
Maintain documentation and support procedures.
💻 Requirements
1–2+ years of hands-on SAP ECC/R3 support experience using SAP GUI.
Basic knowledge of SAP FI, including:
Company Codes
Fiscal Year Variants
Period Opening and Closing Activities
Experience with SAP user administration using SU01.
Basic understanding of role and authorization management using PFCG.
Experience with ITSM or ticketing tools, preferably ServiceNow.
Ability to manage a high volume of incidents and requests.
Experience supporting users with different levels of technical knowledge.
Advanced English (C1 required).
⭐ Nice to Have
Previous experience in the healthcare sector.
Experience supporting hospital groups or organizations with multiple company codes.
Knowledge of IDoc monitoring, interfaces/EDI, and batch input processes.
Exposure to SAP MM or SAP SD environments.
Experience in multicultural and international support teams.
German language skills.
🎁 Benefits
Fully remote work model.
Full-time allocation.
Long-term opportunity based on service quality and performance.
International and collaborative environment.
Exposure to large SAP ECC/R3 support operations.
Opportunity to work within the healthcare sector.
📩 Apply now!
Work arrangement
Yes
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