Front Desk Agent

As a Front Desk Agent, you are the face of the resort and play a vital role in creating memorable experiences for our guests and owners. From arrival through departure, you will provide warm welcomes, friendly assistance, and exceptional service while helping ensure a smooth and enjoyable stay.
In this role, you demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction.
What You'll Do as a Front Desk Agent:
Manage the guest registration process, including check-in, check-out, computer use, and key issuance.
Answer telephone and courtesy calls promptly, professionally, and courteously.
Provide guests and owners with information about local activities, dining options, attractions, and resort amenities.
Share information about the Vacation Interval (VI) program and confirm reservations as requested.
Dispatch guest requests to appropriate departments, including Housekeeping and Engineering, and follow up to ensure completion.
Maintain and update service request databases and operational records.
Organize files and databases while completing accurate data entry and filing.
Handle petty cash transactions and maintain accurate banking records.
Encourage guests and owners to complete the "Your Opinion Counts" (YOC) survey.
Assist with additional Front Desk duties as assigned to support daily resort operations.
What You Will Bring as a Front Desk Agent:
High school diploma, GED, or equivalent experience.
Strong attention to detail with excellent organizational skills.
Proficiency with Microsoft Office and general computer operations.
Excellent verbal communication skills, both in person and over the phone.
Ability to work independently with minimal supervision.
Sound judgment and professionalism when interacting with guests, owners, and Team Members.
Basic math skills with experience handling cash and maintaining accurate records.
Strong customer service skills and a positive, welcoming attitude.
Requirements:
Must be available to work weekends, holidays, and flexible schedules as business needs require.
Ability to occasionally lift and carry 10–25 pounds, with or without reasonable accommodation.
Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for employment.
Required to pass a background check, drug test, and provide proof of eligibility to work in the United States.
Must uphold Westgate Resorts' standards of professionalism, safety, integrity, and exceptional guest service.

Employment type
Full-time

Work arrangement
No