Director, Product Management, Hospitality

IBS Software is a fast-growing global software company with 5,400 employees and a 29-year track record of innovation for the world’s leading travel brands. Our hospitality software division, provides distribution and connectivity to over 36,000 properties, including 4 of the 5 largest hotel brands. Certified as a Great Place to Work®, IBS Software has a culture built on the values of precision, commitment, passion, integrity and respect for the individual.
The Director, Product Management, Hospitality will be part of the core product management team executing the portfolio strategy for the hospitality line of business within IBS, and report to our VP of Product Management. At IBS, Product roles are inherently cross-functional - you will work closely with counterparts in software engineering, implementations and operations to ensure we are delivering with high standards. You will facilitate cross-team and cross-customer collaboration. You will be responsible for creating business cases, use cases, roadmap and agile artifacts. Your efforts will directly enable IBS products to maximize company revenues, improve customer satisfaction, and enhance the value of the Hospitality Line of Business. Working at IBS Software is an opportunity to join an exciting company with a great team culture and a successful track record. We are highly selective, seeking individuals with demonstrated excellence and track records of top achievement. We look for smart people who are passionate about technology and hospitality, who care deeply about their careers, and who want to work hard and have fun.
The ideal candidate will bring deep hospitality domain expertise, a strong understanding of hotel operations and technology ecosystems, and a passion for creating differentiated, user-centric products.
Responsibilities
Product Management
Lead the business strategy for the CRS Product
Build strong market differentiation through the product strategy for IBS product iStay (eCommerce, CRS, Call Center, Booking Engine)
Lead a team of Product Manager and Product Owners.
Leverage AI-driven design principles to create innovative hospitality technology products that enhance guest experiences, streamline operations, and enable data-informed decision-making
Create buy-in for the product vision both internally at IBS and with customer/partners of IBS
Participate in competitor and market analysis in identifying product gaps and emerging market needs
Participate in annual customer meetings/conferences to validate pain points as well as collect key requirements
Be familiar with agile methodologies and disciplines, especially PDLC process and Strategic Portfolio Management
Be familiar with AI productivity practices within the product development life cycle
Act as a subject matter expert in CRS and specify business requirements for the features
Work closely with the Engineering and Customer Success organizations in executing the business strategy
Business Development Support
Work with our sales and marketing team in crafting go-to-market as well as marketing strategy resulting in effective pipeline building
Support our sales and marketing organization in deal pursuits
Proactively reach out to industry consultants to educate them of iStay value proposition
Drive RFP Responses, Proposals and support in sales process including scope definition in contracts
Implementation Support
Participate in functional sessions with clients
Understand hospitality clients’ needs / challenges / constraints and articulate the value of IBS solution
Convince customers to go live with current available functionality to the extent possible
Other Specifics
Expertise in Hotel Software Ecosystems, mainly PMS, CRS
Expert knowledge of Saas product management
Strong communication skills; fluent in English
Have senior IT / Business contacts in the hospitality industry
Must hold a passport, and be available for domestic and international travel
Travel
This position requires frequent travel, up to 50%. Most travel is outside the local area and overnight. Some of the travel is international.
At IBS you can look forward to:
Operating with the brightest minds in the hotel software industry
Receiving global exposure
Benefiting from continuous learning programs
Performance-based career growth
Competitive compensation that includes fixed compensation, and variable compensation

Work arrangement
Yes