Customer Service Representative

Title: Customer Service Rep
Location: Los Angeles CA 90032 (Remote)
Duration: 13+ Weeks
Pay Rate: $18.99/ hr
Reasonable commuting locations include:
Orange County
Long Beach
Riverside
San Diego or Bakersfield
Candidates must be available to work any shift, Sunday through Saturday, 24/7, including holidays, with rotating schedules. It’s critical that they fully understand how the scheduling works.
There may be occasions when employees are required to work onsite for multiple consecutive days due to training, equipment issues, internet or power outages, or other operational needs.
Training: 7:30 AM – 4:00 PM (onsite for the first day).
Work Arrangement: Fully remote after the first day onsite.
Shift Schedule: Shifts can vary between 6:45 AM and 11:00 PM. The most common shifts are:
11:00 AM – 7:30 PM
12:00 PM – 8:30 PM
2:30 PM – 11:00 PM
Weekend and holiday shifts follow the same structure. If scheduled on a weekend, employees will receive two days off during the week.
Position Details:
This is an entry-level role that requires answering 75+ calls per day and managing after-hours calls to providers.
Serves as primary point of contact for access to academic medical centers and Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison I may schedule and confirm initial and follow-up medical appointments as needed.

Work arrangement
Yes