Reservations Ticketing Agent

Company Description SAMRIDDHI INN HOLIDAYS PRIVATE LIMITED is a travel and hospitality company headquartered in Real Enclave on Kaushal Kishor Marg in Ambabari, Jaipur, Rajasthan. The organization focuses on providing holiday and accommodation services to guests and travelers visiting Jaipur and surrounding destinations. As a locally based company, it offers opportunities for team members to work closely with regional travel partners and customers. The work environment emphasizes customer satisfaction, professional service, and efficient reservation management for a variety of travel and stay options.
Role Description The Reservations Ticketing Agent is a full-time, on-site role based in Jaipur. This role is responsible for handling reservation and ticketing requests, including checking availability, processing bookings, modifying itineraries, and managing cancellations. The agent responds to customer inquiries via phone, email, and in-person, providing accurate information on travel options, pricing, and policies. Daily tasks include updating reservation systems, coordinating with hotels, travel partners, and internal teams, and ensuring all customer details are recorded correctly. The agent also supports sales initiatives by suggesting suitable travel and holiday packages, maintaining service standards, and resolving customer issues promptly and professionally.
Qualifications
Candidates should possess strong Communication and Customer Service skills, with the ability to interact clearly, courteously, and professionally with diverse customers.
Candidates should possess Reservations and Ticketing skills, including experience using booking systems, managing itineraries, and handling changes or cancellations accurately.
Candidates should possess Travel & Tourism knowledge, with an understanding of holiday packages, local and regional destinations, and basic travel regulations.
Candidates should possess Sales and Upselling abilities, including recommending suitable packages, closing bookings, and meeting targets while maintaining customer trust.
Additional beneficial qualifications include proficiency with computer-based reservation tools, attention to detail, problem-solving skills, and the ability to work flexible hours as needed.
A diploma or degree in Travel & Tourism, Hospitality, or a related field, along with prior experience in reservations or ticketing, is preferred but not mandatory.

Work arrangement
No