Customer Service Representative

Title: CSR - Customer Service Representative
Location: Multiple | You will be assigned the nearest | REMOTE (Only applicants within 80miles from the below locations will be accepted There would be no onsite visits required unless the worker loses power-then they would need to report to a site to work)
Merrillville, IN 46410
Columbus, OH 43215
Canonsburg, PA 15317
Chester, VA 23836
Lexington, KY 40511
Duration: 6 Months with possible extension
*The hours for this role will be Monday-Friday 7am-7pm. We anticipates that the individuals will only be working 40 hours per week, but there could be instances of overtime. It is also important to note that should an emergency arise, they could be asked to work between 6am-12 midnight. (this would be in the case of some sort of emergency or storm, and this would be an exception, not the standard)
Job Description:
seeking dependable full-time Customer Service Representatives with a strong work ethic that demonstrates a customer service focus who can communicate and relate well with others. There will be a full range of opportunities which include diverse, detailed, complex responsibilities. This position responds to a full range of customer telephone inquiries related to their utility bills, service order inquiry/requests, connect, transfer of service, and/or emergency calls. A CSR aptitude assessment will be required, and candidates must possess an enthusiasm for learning along with problem-solving, conflict resolution and math skills.
Essential Functions
Processing billing calls: investigate meter read and other requests relating to billing accuracy or payment.
Handling emergency calls
Processing customer move-ins, adds and transfers.
Processing refunds, compensation requests and changes to accounts.
Routing escalated customer issues for resolution.
Making referrals and processing requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy, or other programs, as necessary
Processing order inquiry calls, initiate service orders, and provide service order status updates.
Assisting customers with credit/payment arrangements
Directing customers to the appropriate self-service channels as necessary
Meeting individual deadlines, metrics, and team goals
Multi-tasking while effectively focusing on priority issues
Working cooperatively in a group environment to achieve common goals
Required Qualifications For Position
High School Diploma Or equivalent.
1-3 years One (1) year of Customer service experience
Computer skills including navigating multiple tabs, windows, and systems
Must be able to type a minimum of 25 WPM (Word Per Minute)
Solid written and verbal communication skills
Advance computer skills including navigating multiple tabs, windows, and systems
Ability to type 60-65 WPM
Required to maintain high speed wired internet access (75mpbs download and 15mpbs upload) that is hardwired-No Wi-Fi or Satellite Internet
Must have the ability to work in a secure, private location either a designated room or office in residence that includes a non-disruptive work environment from others in the household that has proper, ergonomic office equipment and set-up.
Must have a smart phone to download a VPN app on your personal device.
Must be available from 7:00 a.m. – 7:00 p.m. and able to attend 100% of the 13-week training program.
Preferred Additional Qualifications for Position
1-3 years 2-3 Year(s) Call Center Experience
2-5 years previous customer service work from home experience
Utility experience

Work arrangement
Yes