Biopsy Care Coordinators

We are seeking two dependable, experienced Patient Care Coordinatorsto join our clinical team as Biopsy Care Coordinators (2 Slots Available). In this vital patient-care role, you will lead biopsy follow-up communications—reviewing lab results, delivering clear clinical information to patients, and providing compassionate guidance.
The ideal candidates possess outstanding English communication skills with minimal-to-no accent, strong clinical judgment, and prior experience in dermatology or outpatient procedures.
Working Environment & Core Schedule
Openings: 2 Slots Available
Status: Full-Time (40 Hours / Week)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM EST (US Eastern Standard Time)
Camera-On Shift Requirement: Agreement and ability to maintain an active, camera-on presence throughout the entire 8-hour shift—required for efficiency, real-time communication, and seamless collaboration with the team of virtual assistants supporting the practice.
Top 3 Daily Tasks
Lab & Pathology Review: Review incoming biopsy reports and diagnostic lab results for accuracy and clinical urgency.
Patient Results Outreach: Conduct outbound patient calls to clearly communicate test results and answer clinical questions.
Care Coordination: Document call outcomes in the EMR, schedule necessary follow-up care, and escalate complex findings to the provider.
Core Responsibilities
Perform daily audits of incoming pathology and biopsy lab reports.
Contact patients via phone to deliver lab results, explain clinical next steps, and provide reassurance.
Document all clinical interactions, test results, and care plans accurately within the EMR system.
Coordinate with clinical providers regarding abnormal or urgent biopsy findings.
Requirements
Licensure: Active USRN License (Highly Preffered)
Communication: Exceptional verbal English skills with clear, neutral pronunciation (no accent) for seamless patient phone interactions.
Clinical Background: Previous experience in Dermatology, outpatient surgery, or clinical triage preferred.
EMR Experience: Hands-on experience with ModMed (EMA) or a similar specialty EMR is a strong plus.
Remote Setup: HIPAA-compliant private workspace, quiet environment, reliable computer, high-speed internet, and a clear headset.
Camera & Team Presence: Commitment to maintaining an active camera-on presence for the full 8-hour shift to collaborate with the team.

Work arrangement
No