Customer Success Manager

Company Description
Halcyon is the AI platform for energy intelligence. The energy buildout is one of the largest capital and infrastructure shifts of our generation, and we help the professionals navigating it make faster, higher-confidence decisions. We are founded by industry experts across energy and data, including former leaders at Bloomberg, Google, Twitter, S&P Global, and more. We are an early-stage startup backed by leading VCs.
Role Description
Your role is to advocate and own growth across Halcyon's data subscription customers. You're their primary day-to-day partner, answering questions, driving adoption, expanding product coverage, and building the case for the full Halcyon platform.
You'll work alongside Account Executives and Subject Matter Experts to reduce churn risk, co-lead growth opportunities, and amplify the voice of the customer for Halcyon to grow around our customers. We are looking for empathetic, proactive, customer-centric innovators who are comfortable with a fast-growing company. As priorities change, you’ll be expected to deliver world-class service to market-leading customers in the country’s most dynamic industry.
This is a full-time role with the flexibility to work remotely (U.S. or Canada) or from our San Francisco office. We also have a concentration of team members in Seattle, NYC, Denver, Boston, and Austin.
Key Responsibilities:
Own a book of customer accounts and manage their health.
Drive adoption by onboarding new users, running usage reviews, and educating customers on how to maximize their use of our platform as we integrate into their workflows.
Lead expansion by identifying new customer verticals or gaps in product coverage against each customer's strategy, building the business case, and supporting revenue expansion (upsells and renewals).
Partner with Account Executives on renewals by surfacing health risks early and co-leading renewals.
Manage monthly onboarding metrics and forecast expansion pipeline quarterly.
Bring structured customer feedback to Product and Data teams to shape tracker roadmaps.
Help build playbooks, AI tool automations, HubSpot workflows, and processes to ensure customers succeed throughout the customer journey.
This role has the opportunity to expand depending on experience.
Qualifications:
You must have:
3-5+ years of experience managing and growing B2B accounts in energy (power and renewables), climate tech, or SaaS.
Fluency in the issues our customers work on: capital allocation, energy regulation, power generation, large-load growth, transmission, interconnection, utility tariffs and rate cases, natural gas, energy storage, advocacy.
A track record of owning and exceeding customer success metrics.
A consultative and proactive approach to understanding a customer’s strategy and delivering their needs.
Comfort with data and AI tools for analyzing usage and teaching customers to find answers on our AI research platform.
An early-stage start-up builder mindset to help create positive, high-impact solutions for the team to scale.
Resiliency and sense of urgency.
Strong listening, communication, and analytical skills.
A collaborative nature that values greatness, empathy, respect, tolerance, and inclusion.
You value truth over ego.
Compensation & Benefits: $90,000-$140,000, flexible, depending on experience level and the scope of your role. Role also offers equity, full healthcare, 401(k), and unlimited PTO.

Work arrangement
Yes