Senior Technical Program Manager

Job Description
Collaborates with management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Collaborates with cross-functional teams to establish and refine scope and milestones for each aspect of a technical program, aligning to the broader program plan and company strategies and goals. Manages technical programs and moderately complex, cross-organizational initiatives impacting products and business. Manages and develops AI solution to support efficiency and to support the business, Manages moderately complex issues, bottlenecks, and risks within the scope of work, escalating when necessary. Contributes to and initiates improvements to technical programs, driving the implementation of industry best practices and moderately complex process improvements. Adapts and applies continuous improvement methods within technical programs, identifying insights within assigned workstreams to support generating recommendations that deliver operational efficiencies. Leads technical discussions within the immediate team to align priorities and facilitate collaboration on program goals. Leverages technical expertise to guide cross-functional teams. Collaborates with development teams to enhance reports, dashboards, forecasts, tools, and models. Facilitates collaboration as a technical liason with or between stakeholders teams by ensuring smooth communication and program tracking.
Responsibilities
Key Responsibilities
Technical Management and Execution - Technical Management:
– Leverages technical knowledge, including AI knowledge and usage, to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources.
– Actively supports product or service delivery and ensures they meet the applicable third party, security, export, and accessibility compliance requirements.
– Participates in rapid response to security escalations, identifying risks and appropriate mitigation strategies and supporting the optimal proposed path to resolution.
– Forecasts program demands and resourcing to identify risks and ensure that goals are achievable.
– Contributes to the development and implementation of process improvements to improve the reliability of products or services. This includes building AI solutions.
Technical Management and Execution - Technical Strategy and Execution:
– Utilizes technical knowledge, including AI knowledge, to identify, track, and manage program dependencies and risks.
– Supports rapid response to escalations, coordinating within team and communicating to senior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution.
– Analyzes requirements and provides input on program strategy development.
– Helps refine and update delivery standards and guidelines.
– Identifies and quantifies opportunities for process automations and advocates for prioritization.
– Participates in incident management initiatives, as applicable.
Program Oversight - Strategy and Decision-Making:
– Assists in aligning priorities with customers, service, and stakeholder teams through regular reporting to leadership utilizing AI solutions where possible, and creating those solutions where needed.
– Collaborates with cross-functional teams to establish and refine scope and milestones, aligning to the broader program plan and company strategies and goals.
– Monitors key performance indicators (KPIs) and measurement methods for program performance against established goals (e.g., scope, timelines, deliverable quality).
– Builds a clear communication strategy of objectives to partners and customers.
Program Oversight - Program and Operations Management:
– Manages both technical and non-technical programs and moderately complex, cross-organizational programs impacting products and business.
– Drives the work of program staff (e.g., development, release management, customer success), identifying and mitigating barriers, including risks and issues in workflows, offering/building AI solutions, and technical support.
– Ensures collection and maintenance of program documentation (e.g., status reports, program plans) and identifies risks and issues.
– Ensures attention to detail in program management, from thorough planning to execution and reporting.
– Fosters communication across teams.
– Identifies and addresses operational challenges that impact team adherence to service level agreements (SLAs) and productivity targets.
– Participates in forecasting program demands, funding, and resourcing.
– Deploys change management for programs, such as priority, scope, scheduling, or requirement changes.
Program Oversight - Risk Management:
– Manages moderately complex issues, bottlenecks, and risks within the scope of work, escalating when necessary.
– Assesses costs, benefits, and return on investment (ROI), informing decision-making and risk mitigation strategies.
– Manages critical issues, making trade-offs between business needs and technical constraints.
– Collaborates across teams to remove blockers for the program and leverage technical and resource options to ensure successful solution delivery and adoption.
Process Efficiency - Process Optimization:
– Contributes to and initiates improvements to programs, driving the implementation of industry best practices and moderately complex process improvements.
– Organizes and documents program objectives, workflows, responsibilities, and accountability while implementing cross-functional solutions to address business problems using AI as warranted.
– Collaborates with management to develop and refine processes and procedures.
Process Efficiency - Continuous Improvement:
– Adapts and applies continuous improvement methods within programs, identifying insights within assigned workstreams to support generating recommendations that deliver operational efficiencies.
– Advances business-critical improvements to the solution's availability and reliability. Building AI solutions as needed.
– Iterates processes based on feedback and KPIs, analyzing results through retrospectives.
– Defines requirements and configurations of existing and new development tools, where applicable.
Collaboration and Program Leadership - Cross Functional Collaboration:
– Leads discussions within the immediate team to align priorities and facilitate collaboration on program goals.
– Works on small-scale process improvements, analyzing existing processes and proposing refinements to enhance team efficiency.
– Communicates program updates, risks, and opportunities within the team and related stakeholders to facilitate decision-making.
– Engages with stakeholders within and outside the team, collecting input to support program execution.
Collaboration and Program Leadership - Program Leadership:
– Participates in leading programs to enhance organizational efficiency.
– Leverages technical expertise to guide cross-functional teams.
– Drives change across the team.
– Ensures that the program team and other stakeholders are aligned with the program goals and motivated, identifying and addressing conflicts and issues.
Data and Analysis:
– Collaborates with development teams to enhance reports, dashboards, forecasts, tools, and models.
– Contributes to the utilization of data to solve problems impacting the success of the program(s), including adherence to SLAs.
– Conducts analysis on a small number of data sources with minimal complexity, which may include competitive analysis, trend analysis, and KPI analysis, to drive data-informed decisions to support the program goals, presenting findings with immediate teams stakeholders.
Stakeholder Engagement:
– Facilitates collaboration with or between stakeholders teams by ensuring smooth communication and program tracking.
– Collaborates with internal and external stakeholders to monitor progress toward program goals.
– Identifies and documents stakeholder needs and works cross-functionally to implement solutions that enhance satisfaction.
– Assesses risks to customer satisfaction and evaluates mitigation efforts, providing solutions to the immediate team to ensure alignment on resolving these risks.
– Helps coordinate team priorities and ensure coverage to effectively respond to immediate customer needs.
Core Responsibilities
Planning & Execution:
– Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements. Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency. Creates AI solution to maximize personal productivity and in support of their programs.
Collaboration & Partnership:
– Collaborates across teams to align on expectations and achieve shared objectives. Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships. Actively listens to diverse perspectives and asks questions to ensure understanding of others.
Problem Solving:
– Independently identifies and addresses standard and non

Work arrangement
Yes