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About the role
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Equity Staffing Group is currently staffing a MTM Pharmacists for remote work nationwide. This is contract to potential FTE work. Our client serves millions of customers daily and has a reputation for bold ideas. If you enjoy working with energetic people in a collaborative environment, we want to speak with you!
Position: MTM Pharmacist
Location: Remote/WFH/USA
Duration: 6 Month contract to start, potential for Extension/Conversion to FTE
Rate: $60/Hr
Start Date: 11/02, 11/30, 12/07
Description:
The Clinical Engagement Services Center team provides a variety of clinical services, such as: Adherence, Diabetes, Fraud Waste & Abuse, Medication Therapy Management, PolyPharmacy, Retrospective Drug Utilization, and STARS adherence. The team comprises of clinical pharmacists, clinical nurses, certified pharmacy technicians, and customer service representatives that complete various functions to successfully meet the operational requirements of each clinical service. The work hours required will require flexibility to work rotating shifts between the hours of 8:00am and 8:00pm CST, Monday through Friday. The Clinical Pharmacist will report into the Operations Team Manager. This role is primarily responsible for performing telephonic consultations with members to complete comprehensive medication reviews, adherence related consults, and improve disease state management. In addition, the clinical pharmacist will document the care delivered and communicates essential information to the member’s primary care providers.
Responsibilities:
Engage members telephonically and schedule pharmacist consultation appointments with members that participate in any of the clinical programs operationally supported by the Clinical Engagement Services Center.
Prioritize the privacy and confidentiality of the patient’s medical information, adhering to HIPAA regulations, and organizational policies at all times.
Utilize prescription claims data to generate clinical recommendations according to Medication Therapy Management and Retrospective Drug Utilization Review program protocols providing clinical recommendations pertaining to, but not limited to, gaps in care, high risk medications, compliance and adherence, drug interactions, therapeutic substitution, and generic substitution
Assess medication regimen for unnecessary medications, ineffective medications, inappropriate doses, and adverse drug reactions.
Provide patient education on medication regimen and disease states.
Accurately document patient care notes and recommendations in an efficient, professional, concise and clear manner.
Keep current with new and emerging clinical trends
Active participation in departmental meetings to improve clinical programs and enhance processes
Follow all policies and procedures related to job
Meet productivity and performance expectations set forth by management.
Support Clinical Service Engagement team as needed for special projects
Other duties as assigned by Operations Manager
Required Qualifications:
Current and unrestricted Pharmacist license in the state of residence.
Strong knowledge of disease state management guidelines and the 5 Core Elements of MTM Services (1) Medication Therapy Review – Comprehensive and Targeted, 2) Personal Medication List (PML), 3) Medication-Related Action Plan (MAP), 4) Interventions and Referrals, and 5) Documentation of Services and Follow-up)
1+ years of experience working remotely/independently within a cross functional team environment, self-directed with excellent organizational skills.
Ability to navigate approved MTM platforms and multi-task using multiple databases/platforms, and applications. Competent use of computers/technology.
Intermediate level of proficiency with Microsoft Word, Outlook, and Excel
Ability to work a flexible schedule with rotating shifts between the hours of 9:00am and 8:00pm CST, Monday through Friday. Extended hours and occasional weekends may be required as needed.
Preferred Qualifications:
PharmD
Current and active Certified Diabetes Care and Education Specialist, Board Certified-Advanced Diabetes Management, ASHP Diabetes Management Certificate, or APhA Patient Centered Diabetes Care Certificate
Bilingual (fluent in medical terminology) in Cantonese, Korean, Mandarin, Russian, Spanish, or Vietnamese
Additional Pharmacist License in good standing in any/all US States.
2+ years Pharmacy work experience in retail / community pharmacy and / or PBM, but will consider new graduate experientials
Prior call center experience
Soft Skills:
Demonstrates interpersonal, consultative, and problem-solving skills – Ability to ask questions to understand patient needs while having empathy and actively listening.
Strong telephonic skills – Ability to speak clearly and communicate with senior citizens and healthcare professionals.
Capable of defusing conflict appropriately with strong conflict management skills
Commitment to professionalism and a dedicated desire to advance patient care
Ability to interact cross functionally within the organization
Excellent attention to detail, time management, organizational, and prioritization skills and ability to balance multiple priorities
Min Education: Bachelor's Degree or Pharm D
Work arrangement
Yes
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