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Position: Engineering Support & Customer Success Analyst
Location: 100% Remote – Mainland-USA based candidates ONLY (working EST)
Length: 3+ months contract to hire
Target Pay Range: $25.00 / Hourly W2 (Benefits eligible after 60 days)
Benefits: This position is eligible for medical, dental, vision, and 401(k).
A fast-growing AI-first supply chain risk intelligence company is looking for a Engineering Support professional. This position works directly with Customer Success, Sales, Product, and Technology. Providing technical assistance to data operations, customer support, and working with the developers to assist in resolving data quality issues.
Required Skills:
SQL - must have
API experience/knowledge
SSO/MFA configuration & troubleshooting - Knowledge/Experience
Job Description:
Promptly complete customer requests and follow up to ensure satisfaction, ensuring the ticket/request has accurate and complete documentation, including steps taken, customer communication, escalations, etc.
Resolve data quality issues, scoring discrepancies, and technical bugs leveraging both front and backend tooling
Support the Sales and Customer Success team with various data and reporting needs as they prepare product demos
Perform qualitative data analysis on work completed by an offshore service provider
Pull custom reports from Auth0 and Snowflake
Complete technical requests such as SSO and MFA setup, working closely with the customer
Troubleshoot SSO issues and join calls with customers as needed
Provide top-tier, premium customer service and collaborate across our stellar Customer Success and Sales teams as well as Product and Technology
What You Bring:
Education background in Computer Science, or a data-heavy field
Experience using SQL, ideally with Snowflake
Experience working with APIs
Eagerness to learn and problem solve
Ability to manage priorities effectively and meet deadlines in a fast-paced environment
Ability to follow structured workflows and instructions accurately
Exceptional attention to detail
Strong adaptability and problem-solving under pressure
Strong analytical skills
Humble, hungry, smart attitude and growth mindset
Nice to Have:
Bachelor's degree or equivalent years of experience
Experience working in a startup environment
Experience with Retool
Experience with Tableau
Experience with Looker
Experience working within an agile framework
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 005-009
Work arrangement
Yes
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