Customer Service Executive

Company Description Tata Capital Limited is a holistic financial services provider serving retail, housing, SME, and corporate customers across India. With a pan-India network of over 1,500 branches, the company offers accessible financial solutions in urban and semi-urban markets. Its portfolio includes Consumer Finance, Housing Finance, Commercial Finance, Cleantech Finance, Microfinance, Debt Syndication, Private Equity, and Credit Cards. Tata Capital focuses on responsible lending, customer-centric services, and long-term value creation. Team members join a well-established, trusted brand within the Tata Group with opportunities to grow in diverse financial service domains.
Role Description The Customer Service Executive role at Tata Capital is a full-time, on-site position based in Surat. The role involves handling customer inquiries, resolving issues, and providing accurate information about products and services across consumer, housing, and other finance offerings. The executive will manage incoming calls and walk-in customers, track service requests, and ensure timely follow-up and closure to enhance customer satisfaction. Responsibilities include maintaining customer records, coordinating with internal teams for problem resolution, and adhering to company policies and compliance guidelines. The role also requires proactively identifying customer needs, promoting appropriate solutions, and contributing to a positive branch experience.
Qualifications
Strong customer interaction capabilities, including Interpersonal Skills and Customer Service.
Experience in frontline Customer Support with a focus on Customer Satisfaction.
Ability to manage and improve service processes through effective Customer Service Management.
Excellent verbal and written communication skills in English and local languages.
Basic understanding of financial products such as loans, credit cards, and other consumer finance offerings (training can be provided).
Proficiency in using CRM systems and standard office software for documentation and reporting.
Customer-focused mindset, patience, and problem-solving skills in a fast-paced environment.
Minimum of a bachelor’s degree or equivalent experience in business, commerce, or a related field; prior experience in banking or financial services is an advantage.

Work arrangement
No