Client Communication & Relations

Company Description The Hustler Collective is a technology-driven marketing firm that delivers integrated solutions to brands worldwide. The team embodies a collaborative “hustler” spirit, helping brands break out of their shells through services such as video production, content marketing, PR, social media, and brand communications. With experience working across global markets, the firm brings a broad perspective and strategic insight to every project. The Hustler Collective follows a simple, strategy-based, and results-focused approach, driven by a young, passionate team that stays current with digital trends and formats.
Role Description The Client Communication & Relations is a full-time, on-site role based in Delhi. This role involves acting as the primary point of contact for clients, understanding their marketing objectives, and coordinating internal teams to deliver campaigns and projects on time. Responsibilities include managing client accounts, preparing and delivering presentations, tracking project progress, and ensuring a positive client experience throughout the engagement. The Client Servicing Executive will also address client queries, gather feedback, support campaign performance reviews, and contribute to ongoing relationship-building and upselling opportunities.
Qualifications
Minimum experience 3-4 years
Strong Client Services and Client Relations skills to manage expectations, build trust, and maintain long-term partnerships.
Experience in Customer Service, with the ability to respond promptly, professionally, and empathetically to client needs and concerns.
Account Management capabilities, including project coordination, timeline management, and maintaining accurate documentation.
Ability to create and deliver clear, engaging Presentations tailored to client objectives and campaign performance.
Excellent written and verbal communication skills, with strong interpersonal and stakeholder management abilities.
Prior experience in marketing, advertising, or digital agencies is preferred.
Solid organizational and multitasking skills, with attention to detail in a fast-paced environment.
Bachelor’s degree in Marketing, Communications, Business, or a related field is advantageous.

Work arrangement
No