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Company Description: Tex India Mart is the online marketplace of Tex India, a pioneer in digital textile printing since 2003. The company provides end-to-end solutions for fabrics, design services, custom fabric printing, and bespoke tailoring, backed by 17 years of experience in textiles and garments. Tex India Mart also serves as a platform for the textile design community, enabling designers to showcase their work directly to customers. Designers can earn commissions on designs printed for customer orders, fostering a collaborative and creative environment. This blend of technology, design, and customer focus makes Tex India Mart a dynamic place to build a career in e-commerce and textiles.
Role Description: This is a full-time, on-site E-commerce Customer Service Representative role based in Faridabad. The role involves responding to customer inquiries via phone, email, and chat, providing accurate information on products, orders, shipping, and returns. The representative will handle order-related issues, coordinate with internal teams to resolve problems and ensure timely follow-up. Daily responsibilities include tracking customer interactions, updating records in the system, and maintaining service standards to support high customer satisfaction. The role also includes gathering customer feedback, identifying patterns in issues, and suggesting improvements to enhance the overall customer experience.
Qualifications
Ability to deliver strong Customer Service and maintain high Customer Satisfaction levels.
Experience in Customer Support and managing Customer Experience across multiple channels.
Background working as Customer Service Representatives or in similar customer-facing roles.
Clear and professional verbal and written communication skills.
Strong problem-solving abilities and attention to detail when handling orders and complaints.
Comfort with ecommerce platforms, order management systems, and basic computer applications.
Ability to work on-site in Faridabad and collaborate effectively with cross-functional teams.
Prior experience in retail, ecommerce, or textiles is an advantage; minimum high school diploma or equivalent, bachelor’s degree preferred.
Work arrangement
No
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