ecommerce executive

Company Description: Tex India Mart is the online marketplace of Tex India, a company recognised as a pioneer in digital textile printing since 2003. With over 17 years of experience in textiles and garments, Tex India provides end-to-end solutions including fabrics, design services, custom fabric printing, and bespoke tailoring. Tex India Mart extends these services to customers through a digital platform, making high-quality textile products and customised services easily accessible. The marketplace also serves as a hub for the textile designer community, showcasing their designs to customers. Designers earn commissions on any of their designs printed for customer orders, creating a collaborative and growth-oriented ecosystem.
Role Description: This is a full-time, on-site Ecommerce Executive role based in Faridabad. The Ecommerce Executive will manage day-to-day online marketplace operations, including product listing, pricing updates, inventory coordination, and order processing. The role involves maintaining accurate product information, optimising product descriptions and images, and ensuring a smooth customer journey from browsing to checkout. The Ecommerce Executive will collaborate with sales, design, and production teams to align online offerings with current collections and customer requirements. The role also includes handling customer queries about online orders, supporting through communication through online chat, telephonic calls and communication through email.
Qualifications
Strong Analytical Skills to interpret e-commerce performance data, and support data-driven decision-making.
Account Management capabilities to maintain relationships with key customers, designers, and partners using the marketplace.
Sales and Sales Management experience to drive online revenue, support promotions, and help convert leads into orders.
Team Management skills to coordinate effectively with design, production, logistics, and customer support teams.
Familiarity with e-commerce platforms, product listing tools, and basic digital marketing concepts.
Proficiency in MS Excel and other reporting tools for managing data and generating performance reports.
Excellent written and verbal communication skills with attention to detail and customer-centric thinking.
Bachelor’s degree in Business, Commerce, Marketing, or a related field; experience in textiles, garments or e-commerce is an added advantage.

Work arrangement
No