Live opening · Posted 2 days ago
Learner Delight Manager
Scaler · Bengaluru, Karnataka, India (On-site)
You are 2 days behind. JobBeeper subscribers saw this role while it was still new.
At a glance
The key details from the original listing.
CompanyScaler
LocationBengaluru, Karnataka, India (On-site)
Work modeNo
Source
Linkedin_forms
Listed2 days ago
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About the role
Description supplied by the original job listing.
At Scaler, we’re looking for Learner Delight Managers who will be the first point of contact for our learners and help them throughout their journey with us.
What you’ll do:
Understand learner concerns and provide the right resolution
Help learners with queries related to their program and processes
Own learner issues end-to-end and ensure timely resolution
Proactively follow up on pending cases
Coordinate with internal teams to resolve learner concerns
Ensure every learner interaction is helpful, empathetic and solution-oriented
What we’re looking for:
1–4 years of experience in Customer Support, Customer Experience or similar roles
Strong communication and problem-solving skills
High ownership and attention to detail
Empathetic and learner-first approach
Ability to work well in a fast-paced environment
If you enjoy helping people, solving problems and creating great customer experiences, we’d love to hear from you.
Please apply here for us to expedite the process - https://forms.gle/qgMj7zzjd1a2UyUH6
Work arrangement
No
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