Sales & Customer Success Associate

We're hiring: Sales & Customer Success Associate, Kathmandu
Veez Technologies · Full-time · Flexible hours · Some travel within Kathmandu
At Veez Technologies, we build software for businesses, and we're growing fast. We need a few people to own the whole customer journey: finding businesses that need what we've built, bringing them on board, and making sure they get real value from it.
This role is half sales, half customer success. One day you might be reaching out to new businesses and running demos. The next, you might be training a client's staff at their shop. If you enjoy talking to people, aren't shy about starting conversations, and notice the small details others miss, you'll probably enjoy this job.
What you'll do
Find and win new customers
- Research and find potential clients around Kathmandu
- Reach out to leads by phone, message, email and in person
- Give product demos to prospective clients
- Pitch the product, follow up, and help close deals
Get them up and running
- Onboard new clients and guide them through setup
- Train owners and staff to use the platform well
- Visit clients at their locations to onboard, train, support and get to know them
Keep them happy
- Answer support requests quickly by phone, chat and email
- Check in with customers to make sure they're actually using the platform
- Build long-term relationships and keep satisfaction high
Be the customer's voice inside the team
- Collect feedback, feature requests and bug reports, and pass them to the development team clearly
- Work with the sales and product teams to improve the customer experience
You might be a fit if you
- Are a people person who's comfortable starting conversations with strangers
- Don't give up after one "no" and follow up without being pushy
- Stay patient and friendly, even with a frustrated customer
- Have strong attention to detail and take pride in doing things properly
- Are comfortable with technology and pick up new apps quickly (being chronically online is a plus)
- Can explain things simply, in Nepali and English
- Are happy to travel around Kathmandu to meet clients
No specific degree or years of experience needed. Sales or customer-facing experience helps, but we care more about attitude and how you work with people.
Why join us
- Grow with the company. We're early and moving fast, so there's plenty of room to take on more and move up. As the company grows, we make sure the people who helped build it share in that growth.
- Performance-based incentives. Your results are rewarded on top of your pay.
- A young, enthusiastic team. You'll work alongside driven people who enjoy what they do and have fun doing it.
- High standards. We care a lot about quality in our product and in how we treat customers. You'll learn fast here.
- Flexible hours. A full-time role that lets you organise your own day.
- Real impact. Your feedback from the field directly shapes what we build next.

Work arrangement
Yes