Operations Assistant

Company Description Jo and Pepe Edu Consultant (JO & PEPE) is an educational consultancy group based in India, specializing in German education. With 5 years of experience, the team provides one-stop solutions for students seeking educational opportunities in Germany. Counsellors connect directly with students and their families from Germany to offer informed guidance and support. The consultancy focuses on high-quality education that empowers students to create positive change. Service packages are tailored to individual needs, including premium and customized options.
Role Description The Operations Assistant is a full-time, on-site role based in Thiruvananthapuram. This role supports day-to-day operational activities, including coordinating student inquiries, maintaining records, and assisting with scheduling and documentation. The Operations Assistant collaborates with counsellors and other team members to ensure smooth delivery of educational services and timely communication with students and families. Responsibilities also include handling basic administrative tasks, supporting customer service processes, and contributing to the continuous improvement of internal operations. The role requires attention to detail, effective communication, and proactive problem-solving to keep workflows efficient and well-organized.
Qualifications
Strong operations support skills, including Operations and Operations Management.
Well-developed Analytical Skills for organizing information, tracking data, and improving processes.
Clear and professional Communication abilities for interacting with students, families, and team members.
Customer Service skills to manage inquiries, address concerns, and provide a supportive experience.
Proficiency with office software (e.g., spreadsheets, word processing, email and messaging tools).
Ability to work on-site in Thiruvananthapuram and collaborate in a team-oriented environment.
Organizational and time-management skills to handle multiple tasks and meet deadlines
Relevant diploma or degree in business, administration, or a related field preferred.

Work arrangement
No