Operations Assistant

Company Description Jo and Pepe Edu Consultant (JO & PEPE) is an educational consultancy group based in India, specializing in German education. With over five years of experience, the organization provides one-stop educational solutions for students aspiring to study in Germany. Counsellors engage directly with students and their families from Germany, ensuring up-to-date guidance and personalized support. The consultancy focuses on high-quality education that empowers students to create positive change. JO & PEPE offers premium and customized service packages tailored to individual student needs.
Role Description The Operations Assistant (Female) is a full-time, on-site role based in Thiruvananthapuram. This role supports day-to-day operational activities, including coordinating student consultations, maintaining schedules, and organizing documentation for educational services. The Operations Assistant will handle routine administrative tasks, assist in managing service packages, and ensure smooth communication between counsellors, students, and parents. Responsibilities include responding to inquiries, supporting customer service processes, tracking operational performance indicators, and assisting with continuous improvement of internal workflows. The role requires close collaboration with other team members to ensure efficient service delivery and high-quality experiences for students.
Qualifications
Excellent communication and customer service skills to interact effectively with students, parents, and counsellors.
Proficiency with basic office software and digital tools used for scheduling, documentation, and reporting.
Ability to work on-site in Thiruvananthapuram, manage multiple tasks, and maintain attention to detail.
Relevant diploma or bachelor’s degree in business, administration, or a related field preferred

Work arrangement
No