CRM, ERP and HRMS Platform Onboarding & Technical Support Associate

Company Description Our organization provides a one-stop technology platform for students and educational institutions, streamlining admissions, education loans, e-library access, online fee payments, and college ERP solutions. We focus on simplifying administrative processes for colleges while improving the overall experience for learners and education providers. By integrating CRM, ERP, and HRMS capabilities, we help institutions manage operations more efficiently and transparently. The platform is designed to be user-friendly, secure, and scalable, supporting institutions as they grow and adapt to changing educational needs.
Role Description This is a full-time, on-site role based in Bengaluru for a CRM, ERP, and HRMS Platform Onboarding & Technical Support Associate. The role involves guiding new institutional clients through platform onboarding, including configuration, data setup, and user training. The associate will provide day-to-day technical support, troubleshoot issues, escalate complex problems when needed, and ensure timely resolution. Responsibilities include collaborating with sales and project teams to understand client requirements, documenting processes and user queries, and helping optimize workflows within CRM, ERP, and HRMS modules. The role also requires maintaining strong client relationships, gathering feedback for product improvement, and supporting feature rollouts and updates.
Qualifications
Strong Analytical Skills to understand client processes, interpret data, and diagnose platform issues.
Effective Communication skills for explaining technical concepts clearly, conducting trainings, and coordinating with internal teams.
Sales and Customer Relationship Management (CRM) skills to support client onboarding, nurture long-term relationships, and assist in upsell or cross-sell opportunities.
Project Management skills to organize onboarding activities, manage timelines, prioritize support requests, and track tasks to completion.
Experience with ERP, CRM, or HRMS platforms in an educational or SaaS environment is highly beneficial.
Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience.
Ability to work on-site in Bengaluru, collaborate in cross-functional teams, and adapt to a fast-paced implementation and support environment.
Familiarity with basic SQL, system integrations, or data migration processes is an advantage.

Work arrangement
No