Customer Service Specialist

Scale Today is looking for a detail-oriented and customer-focused professional to join our team as a Flight Booking & Customer Support Executive.
If you’re comfortable handling flight reservations, solving customer issues, working across multiple booking platforms, and taking ownership of customer requests from start to finish, we’d love to hear from you.
📍 Location: Anywhere in India
💼 Employment: Full-time
📅 Working Days: 6 days/week
🕐 Shifts: Rotational shifts, including overnight/weekend/holiday coverage
💰 Salary: ₹6500-₹9000 weekly in-hand (yes weekly)
👥 Openings: 3
What you’ll do:
• Handle flight booking inquiries, cancellations, modifications, and reservation-related issues via chats and emails. You may also need to call airlines.
• Manage flight reservations across multiple platforms with a high level of accuracy.
• Communicate with customers professionally through written channels.
• Understand and apply airline rules, fare conditions, booking policies, and internal processes.
• Investigate customer issues and take ownership until they are resolved.
• Work independently in a fast-paced startup environment.
• Maintain accuracy and attention to detail while handling time-sensitive bookings.
This is initially a short-term role, with the potential to continue on a long-term basis depending on business requirements, performance, and ongoing client needs.
What we’re looking for:
• 1+ year of relevant work experience.
• Excellent written and verbal English communication.
• Strong attention to detail and problem-solving skills.
• Good critical thinking and customer service skills.
• Ability to quickly learn airline policies, fare rules, and booking systems.
• Strong ownership and accountability.
• Comfortable working 6 days a week on rotational shifts.
• Willingness to work weekends, holidays, and overnight shifts when required.
• Personal laptop and reliable high-speed internet.
• Graduate preferred.
• Previous experience in customer support, travel, airlines, or flight bookings is a plus, but not mandatory.

Work arrangement
Yes