Guest Experience Executive

Company Description
Benne began with a simple idea — a love for dosas and sharing good food.
Our founders, Akhil and Shriya, grew up eating Bangalore-style benne dosa and missed that taste in Mumbai. What started as cooking for friends slowly became a pursuit to recreate something familiar, honest, and consistent.
At Benne, we’re working towards building spaces people enjoy returning to.
We care about doing things well — from service to food — and improving every day.
As we grow, we’re looking for people who take ownership, value quality, and are willing to learn.
If that sounds like you, you’ll fit right in.
Role Description
Guest Experience & Service
Greet guests warmly and ensure a positive first impression
Guide guests through the menu, answer questions, and offer thoughtful recommendations
Accurately take orders on POS and communicate special requests clearly to the kitchen
Stay attentive during peak hours to ensure smooth service flow and minimal wait times
Dine-in & Floor Coordination
Manage seating, table turnover, and dining area readiness
Coordinate with the kitchen to track orders and ensure timely service
Communicate wait times clearly and manage guest expectations
Service Recovery & Feedback
Resolve minor guest concerns with empathy and confidence
Escalate critical issues when needed and maintain calm under pressure
Capture guest feedback, compliments, and observations for improvement
Ambience & FOH Standards
Maintain cleanliness, organization, and stocking of all guest-facing areas
Ensure music, lighting, and overall ambience align with the brand experience
Teamwork & Culture
Act as a bridge between guests and the kitchen team
Support FOH teammates during rush hours and shift changes
Lead by example in professionalism, warmth, and attention to detail
Skills:
Strong communication and people skills
A natural sense of hospitality and problem-solving
Ability to stay composed and efficient in fast-paced environments
Prior FOH or guest-facing experience preferred
Together we build:
A people-first, respectful work culture
Opportunity to grow with a brand rooted in authenticity
A team that values warmth, quality, and consistency
Compensation
Competitive and based on experience.
To Apply
Email your resume to anushka.r@shimowfoods.com
with the subject line:
“Guest Experience Executive – Delhi /Gurgaon :)”
At Benne, every shift is another chance to make someone’s day.

Work arrangement
No