Guest Experience Associate

We’re Hiring: Guest Experience Executive – Mumbai
At Benne – Heritage Bangalore Dosa, hospitality is not just service—it’s care, attentiveness, and presence. We’re looking for a Guest Experience Executive who takes pride in creating welcoming, smooth, and memorable guest journeys, from the moment a guest walks in to when they leave.
How we got here:
Akhil and Shriya — a filmmaker and a psychologist — shared a deep love for dosas. Missing the Bangalore dosa in Mumbai, they perfected a recipe and discovered the true secret: a great dosa is made with honour, respect, and care. At Benne we serve food we love — with honesty, warmth, and heart.
Responsibilities:
Guest Experience & Service
Greet guests warmly and ensure a positive first impression
Guide guests through the menu, answer questions, and offer thoughtful recommendations
Accurately take orders on POS and communicate special requests clearly to the kitchen
Stay attentive during peak hours to ensure smooth service flow and minimal wait times
Dine-in & Floor Coordination
Manage seating, table turnover, and dining area readiness
Coordinate with the kitchen to track orders and ensure timely service
Communicate wait times clearly and manage guest expectations
Service Recovery & Feedback
Resolve minor guest concerns with empathy and confidence
Escalate critical issues when needed and maintain calm under pressure
Capture guest feedback, compliments, and observations for improvement
Ambience & FOH Standards
Maintain cleanliness, organization, and stocking of all guest-facing areas
Ensure music, lighting, and overall ambience align with the brand experience
Teamwork & Culture
Act as a bridge between guests and the kitchen team
Support FOH teammates during rush hours and shift changes
Lead by example in professionalism, warmth, and attention to detail
Skills:
Strong communication and people skills
A natural sense of hospitality and problem-solving
Ability to stay composed and efficient in fast-paced environments
Prior FOH or guest-facing experience preferred
Together we build:
A people-first, respectful work culture
Opportunity to grow with a brand rooted in authenticity
A team that values warmth, quality, and consistency
Compensation
Competitive and based on experience.
To Apply
Email your resume to palvi@shimowfoods.com
with the subject line:
“Guest Experience Executive – Mumbaii :)”
At Benne, every shift is another chance to make someone’s day.

Work arrangement
No