Customer Service Specialist

Job Title: Customer Support Associate
Job Location: Bopal, Ahmedabad
Job Type: Full-time
About the Company:
eCommerce operations are complex. OMSGuru makes them simple. OMSGuru is an eCommerce operations platform that brings Orders, Inventory, WMS, Payment & Return Reconciliation, P&L Analytics, and Automated Return Claims together on one platform.
Trusted by 20,000+ sellers, OMSGuru manages 200M+ listings, 25,000+ warehouses, 10 lakh+ orders daily, and ₹3,000+ Cr in GMV every month.
Thank you for your interest in OMSGuru Solutions Private Limited. Please find the details of the Customer Support Associate position below.
Job Summary:
Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.
Key Responsibilities:
Understand OMSGuru platform and it’s functioning thoroughly
Support our existing clients via Chat, Phone, Email & Tickets.
Help onboard new clients onto our system
Respond promptly and professionally to customer inquiries in person, by telephone, or by email
Maintain an updated knowledge of the organization's products, services, and customer service policies
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
Establish and maintain good rapport with customers by using positive language and anticipating their needs.
Skills and Qualifications:
Excellent communication
Fluent in Hindi & English
Working knowledge of Microsoft Excel
Typing Speed of minimum 30 Words Per Minute
Outspoken personality (someone who likes to talk with people)
Education:
Any Graduate
Annual CTC: up to 3 LPA
How to Apply:
Please send your resume on hr@omsguru.com

Work arrangement
No