Air Ticketing Executive

Company Description
CoTrav is a leading corporate travel management provider in India with over a decade of experience and a comprehensive portfolio of services. The company offers an integrated platform for managing end-to-end business travel, including flights, accommodations, and ground transportation, with a focus on cost savings and efficiency. CoTrav emphasizes personalized service, supported by dedicated relationship managers available 24/7 to handle changes and queries. Its user-friendly technology simplifies bookings, ensures compliance with company travel policies, and streamlines expense management and reimbursements. Trusted by organizations across diverse industries, CoTrav is committed to enhancing the corporate travel experience for both companies and their employees.
Role Description
This is a full-time, on-site Air Ticketing Executive role based in Gurugram.
The Air Ticketing Executive will handle day-to-day flight bookings, ticket issuance, re-issuance, cancellations, and refunds using global distribution systems and airline portals.
The role involves managing reservations and itineraries for corporate clients, ensuring accuracy in fares, schedules, and policy compliance.
The executive will respond to customer inquiries, provide timely updates on bookings and changes, and coordinate with airlines and internal teams to resolve issues.
Daily activities also include maintaining records, preparing travel reports, and supporting the sales and operations teams to deliver a smooth and efficient travel experience.
Qualifications
Candidates should possess skills in Ticket Sales and Sales to manage bookings and meet business targets.
Candidates should possess strong Customer Service and Communication skills to handle client interactions professionally and effectively.
Candidates should possess Reservations skills, including experience with airline booking systems or global distribution systems (e.g., Amadeus, Galileo, Sabre).
Relevant experience in air ticketing, travel operations, or corporate travel management is highly beneficial.
Good numerical and analytical abilities to interpret fares, taxes, and travel policies.
Attention to detail, time management, and the ability to work in a fast-paced, deadline-driven environment.
Proficiency in MS Office and comfort with travel technology platforms; knowledge of domestic and international travel regulations is an advantage.
Diploma or degree in Travel and Tourism, Hospitality, Business, or a related field preferred; equivalent practical experience will also be considered.

Work arrangement
No