Senior Vice President Operations

Role Description The Senior Vice President Operations is a full-time remote role responsible for overseeing end-to-end operations, ensuring efficiency, quality, and alignment with organizational strategy. This role includes managing day-to-day operational performance, optimizing processes, and driving continuous improvement across multiple business units. The SVP will collaborate with executive leadership on strategic planning, translate organizational goals into operational plans, and monitor key performance indicators to ensure service excellence and financial health. Typical responsibilities include leading cross-functional projects, managing budgets and P&L, developing operational policies, and coaching leaders and teams to meet objectives. The role also involves maintaining strong stakeholder and customer relationships, mitigating risks, and supporting scalable growth.
Qualifications
Strong Operations Management and Project Management skills, with experience overseeing complex, multi-site or multi-service operations.
Proven expertise in P&L Management and financial oversight, including budgeting, forecasting, and performance analysis.
Demonstrated ability in Strategic Planning, translating business vision into executable operational plans and measurable outcomes.
Customer Service leadership experience, with a track record of improving service quality, satisfaction, and retention.
Extensive experience in senior operations or executive roles, ideally within service-oriented or growth-focused organizations.
Strong analytical, decision-making, and problem-solving abilities, with comfort using data to drive operational decisions.
Excellent written and verbal communication skills, with the ability to influence, negotiate, and build alignment across diverse stakeholders.
Proven people leadership skills, including team development, performance management, and fostering an inclusive, collaborative culture.
Bachelor’s degree in Business, Operations Management, or a related field; advanced degree (e.g., MBA) is beneficial.
Ability to work effectively in a remote environment, manage distributed teams, and use digital collaboration tools.

Work arrangement
Yes