Travel Operations Executive

Travel Operations & Client Servicing Executive
Company: TripKadaii.com
Location: Coimbatore, Tamil Nadu
Employment Type: Full-time
Work Mode: Work from Office – No Remote/Hybrid
Experience: 2–3+ years preferred
About TripKadaii.com
TripKadaii.com is a growing travel company specialising in international and domestic holidays, customised trips and personalised travel experiences.
We are looking for a responsible, proactive and highly organised Travel Operations & Client Servicing Executive who can take complete ownership of customer bookings after the sale has been confirmed.
This is a hands-on operational role. You will coordinate with customers, DMCs, hotels, transport providers, activity providers, airlines and other travel partners to ensure that every booking is properly planned, confirmed and executed from the time of booking until the customer returns home.
We are looking for someone who does not simply complete assigned tasks, but takes ownership of the entire booking and actively ensures that nothing is missed.
Key Responsibilities1. DMC & Supplier Coordination
Coordinate with international and domestic DMCs, hotels, transport providers, activity providers and other travel partners.
Send booking requirements to suppliers and obtain timely confirmations.
Follow up regularly on pending confirmations, documents and requirements.
Verify hotels, transfers, activities, sightseeing and other inclusions against the confirmed customer itinerary.
Identify discrepancies or missing information before they become customer-facing issues.
Coordinate amendments, cancellations and special requests with suppliers.
Maintain accurate records of supplier communications, confirmations and pending requirements.
Ensure all vendor commitments are properly documented and tracked.
2. Customer Coordination & Client Servicing
Take complete ownership of customers once their booking has been confirmed.
Communicate booking updates clearly, professionally and promptly.
Create and manage customer WhatsApp groups where required.
Share vouchers, confirmations, final itineraries and other relevant travel documents.
Respond to customer queries relating to their upcoming trip.
Coordinate customer requests and special requirements with the relevant suppliers.
Conduct pre-departure calls and ensure customers understand their itinerary and travel requirements.
Provide operational assistance to customers during their trip whenever required.
Follow up with customers after the trip where necessary.
3. Payments & Booking Follow-up
Track customer payment schedules and send timely reminders.
Track DMC and supplier payment deadlines.
Maintain accurate records of booking and payment status.
Follow up with DMCs regarding payment-linked confirmations.
Ensure the management team is informed well in advance of upcoming supplier payments and payment-related deadlines.
Identify bookings where payment or confirmation is pending and ensure timely follow-up.
4. Flights & Visa Coordination
Coordinate flight booking and ticketing requirements with customers and suppliers.
Assist customers with flight-related information, changes and operational requirements.
Coordinate basic visa documentation and follow-ups according to TripKadaii.com’s established process.
Maintain visa checklists and ensure customers submit the required documents within the required timelines.
Track visa application progress and communicate relevant updates to customers.
Ensure important travel documents and deadlines are properly tracked.
5. Pre-Departure & Quality Checks
Before every customer’s departure, you will be responsible for ensuring that the booking is operationally ready.
This includes verifying that:
Hotels are confirmed.
Transfers are confirmed.
Activities and sightseeing are confirmed.
Flight details have been checked.
All required vouchers have been received and shared.
DMC, driver and emergency contact details are available.
Customer documents are complete.
Pending payments and requirements have been followed up.
Special requests and customer preferences have been communicated to the relevant suppliers.
The customer knows what they need to do before and during the trip.
There are no unresolved operational issues that could affect the customer’s experience.
What We Are Looking For
We are looking for someone who is:
Extremely organised and detail-oriented.
Fluent in Tamil and English (Reading, Speaking & Writing)
Proactive with follow-ups and deadlines.
Comfortable managing multiple bookings simultaneously.
Excellent at WhatsApp, email and phone communication.
Comfortable communicating with customers professionally.
Comfortable coordinating with DMCs, hotels and travel suppliers.
Good at maintaining checklists, trackers and operational records.
Able to identify potential problems before they become customer issues.
Calm and solution-oriented when something goes wrong.
Comfortable taking ownership rather than waiting for instructions.
Able to work independently while following the company’s established processes.
Comfortable working in a fast-paced travel environment.
Proficient with Google Sheets/Excel, Gmail, WhatsApp and basic digital tools.
Willing to handle genuine travel-related emergencies or urgent operational requirements when necessary.
The Most Important Quality: Ownership
At TripKadaii.com, we value ownership above simply completing a task list.
When you see a booking, we expect you to naturally think:
“What needs to happen next, and have I completed it?”
You should be able to look at a booking from end to end, identify what is pending, follow up with the right person, update the necessary records and ensure that the customer is fully taken care of.
The ideal candidate should be capable of managing a booking from confirmation to completion with minimal supervision.
ExperiencePreferred:
2–3+ years of experience in travel operations, travel agencies, DMCs, tour operations, customer servicing or a similar role.
Experience handling international travel bookings is an advantage.
Experience coordinating with DMCs and international suppliers is a strong advantage.
Experience handling customised itineraries is preferred.
Candidates with relevant experience and strong operational skills may be considered even if their previous job title differs.
This Role Requires
This position requires a high level of commitment, attention to detail and process discipline.
As TripKadaii.com is a growing travel brand, we are building our operational systems and standards carefully. The selected candidate will be expected to understand and follow the company’s processes, checklists and working methods consistently.
We are looking for someone who:
Does not need to be repeatedly reminded about routine responsibilities.
Strictly follow given instructions and complete tasks as told.
Is comfortable making follow-up calls and communicating with suppliers.
Is comfortable dealing directly with customers.
Can manage multiple deadlines without losing track of details.
Takes initiative within the established process.
Understands that small operational mistakes can have a direct impact on a customer’s trip.
Is looking for a serious, long-term employment opportunity.
This is not a suitable role for:
Freshers without relevant travel/operations experience.
Candidates who require constant supervision for routine tasks.
Candidates uncomfortable with customer or supplier calls.
Candidates who struggle with multiple deadlines and follow-ups.
Candidates looking for a purely administrative or desk-based role.
Candidates looking for a short-term or casual employment opportunity.
What You Will Get
Work directly with the founder and management team.
Hands-on exposure to real travel operations.
Exposure to international travel, DMCs, hotels, flights, visas and customised holidays.
Opportunity to work on complete customer journeys rather than a single part of the process.
Opportunity to grow into a Senior Travel Operations / Travel Management role as the company grows.
A fast-paced environment with significant responsibility and ownership.
The opportunity to be part of a growing travel brand from an early stage.
Work Details
Location: Coimbatore, Tamil Nadu
Employment: Full-time
Work Mode: Work from Office only
Remote/Hybrid: Not available
Working Hours: 9 hours per day, including a maximum of 1 hour break
How to Apply
Interested candida

Work arrangement
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