Senior Director of Operations

About Tejwaans Corporate Group
Tejwaans Corporate Group is a Qatar-based corporate services and business consultancy firm dedicated to supporting entrepreneurs, startups, SMEs, investors, and international companies looking to establish or expand their operations in Qatar.
Our services encompass company incorporation, corporate structuring, business consultancy, government affairs (PRO) and liaison services, tax and compliance support, assistance with corporate banking, foreign investment services, and ongoing business support.
As our business continues to grow, we are seeking a highly experienced and capable Senior Director of Operations** to strengthen our operational framework, enhance cross-departmental execution, and build scalable systems that support long-term business growth.
Position Overview
As a key member of the senior management team, the Senior Director of Operations will be responsible for overseeing and managing the organization's day-to-day operational performance.
This role involves working closely with senior leadership to translate business strategies into actionable operational plans, establishing clear processes and performance standards, fostering cross-departmental collaboration, and ensuring the consistent delivery of high-quality services to clients.
We require a hands-on operational leader capable of managing complex workflows, building strong teams, enhancing organizational efficiency, and establishing the management systems and accountability mechanisms necessary to support business growth.
The ideal candidate will possess both strategic thinking and exceptional execution capabilities, and will be able to thrive in a fast-paced, customer-centric, and evolving business environment.
Core Responsibilities
Operational Leadership
- Oversee the organization's day-to-day operations, ensuring the efficient and smooth functioning of key business functions.
- Translate high-level strategies into clear operational priorities, implementation plans, and measurable goals.
- Establish Standard Operating Procedures (SOPs), management systems, and performance metrics across departments.
- Identify operational challenges and develop practical solutions to enhance productivity, service quality, and organizational effectiveness.
- Ensure operational activities align with the company's overall business objectives.
Process Improvement and Operational Excellence
- Review existing operational processes to identify opportunities for improvement, automation, and standardization. - Develop scalable workflows and Standard Operating Procedures (SOPs) to support future business growth.
- Minimize operational inefficiencies, delays, and unnecessary administrative complexity.
- Implement performance management systems to enhance accountability and transparency.
- Continuously evaluate operational performance and execute improvements based on data and business needs.
Cross-functional Management
- Collaborate closely with business development, customer service, finance, compliance, marketing, administration, and government relations teams.
- Improve inter-departmental communication and information flow.
- Ensure teams have clear understandings of their respective responsibilities, timelines, and objectives.
- Drive regular operational reviews and track key priorities.
- Resolve cross-functional issues that may impact client delivery or business performance.
Customer Service Operations
- Ensure clients receive professional, timely, and consistent support throughout the company setup and business service lifecycle.
- Oversee client onboarding, documentation, license applications, registration, compliance, bank account opening support, and post-setup services.
- Identify opportunities to enhance the overall client experience.
- Establish service level expectations and monitor operational delivery against these standards.
- Partner with client-facing teams to resolve complex cases and maintain high levels of client satisfaction.
Performance Management and Key Performance Indicators (KPIs)
- Define measurable KPIs for key operational departments and business processes.
- Monitor operational performance via dashboards, reports, and management reviews.
- Analyze trends to identify areas requiring additional attention or resources.
- Ensure managers are accountable for achieving established operational goals.
- Regularly report on operations and provide recommendations to senior leadership.
Team Leadership and Development
- Lead, mentor, and develop managers and operational team members.
- Clarify roles, responsibilities, reporting lines, and performance expectations.
- Support recruitment efforts and workforce planning as the organization grows.

Work arrangement
Yes