Customer Support Assistant (B2B Wholesale) (Philippines, Remote)

Who We Are
GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.
The Opportunity
We're hiring a Customer Support Assistant (B2B Wholesale) for a fast-growing health and wellness supplement brand — supporting wholesale accounts and sales representatives across order management, fulfillment coordination, and account maintenance.
What Your Day-to-Day Will Look Like
Inbound Support: Respond to inbound emails and support requests from wholesale accounts and sales representatives.
Order Management: Assist with order management and updates within NetSuite and NuORDER, including shipping updates, cancellations, adjustments, and tracking support.
Fulfillment Coordination: Coordinate with warehouse and operations teams to help ensure timely order fulfillment and issue resolution.
Order Flow Monitoring: Monitor order flow and proactively communicate delays, inventory issues, or shipment updates.
Payment Follow-Up: Follow up with accounts regarding past due invoices and payment status.
Lead Routing: Forward inbound wholesale leads and opportunities to the appropriate territory sales representative.
Account Setup & Maintenance: Support account setup and maintenance for new and existing wholesale customers.
Record Keeping: Help maintain accurate customer, order, and shipping records across systems.
Special Projects: Assist with special projects and operational initiatives as the business grows.
What You Bring
Organization & Detail: Strong organizational skills and high attention to detail.
Communication: Excellent written and verbal communication skills.
Multi-Priority Management: Comfortable managing multiple priorities in a fast-paced environment.
Customer-Service Mindset: Customer-service oriented with a problem-solving mindset.
Systems Experience: Experience with ERP or order management systems preferred (NetSuite experience a plus); proficient in Google Workspace and/or Microsoft Office.
Cross-Functional Collaboration: Ability to work cross-functionally with sales, operations, and warehouse teams.
Ownership & Proactivity: Proactive, takes ownership and follows through; a team player who communicates clearly and professionally.
Versatility: Comfortable balancing administrative work with customer support and operational coordination, with a positive attitude and willingness to jump in where needed in a growing business.
Bonus Points if:
You have experience in wholesale, customer support, sales operations, or e-commerce operations.
You have experience with wholesale/B2B platforms such as NuORDER.
You have familiarity with shipping, fulfillment, or inventory processes.
You have experience supporting B2B customers or sales reps.
What We Offer
At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.
We support your life inside and outside of work with a comprehensive benefits package:
Fully Remote: 100% Remote work environment, never fight traffic again
Health Coverage: HMO or Healthcare Stipend (depending on location) after 90 days of service
Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year
Family First: Parental leave after 1 year of service
We offer additional incentives for go-getters and proven performers!
$25 monthly perfect attendance bonus
Performance bonus
Anniversary bonus ($100 at 1 year; $200 at 2 years)
Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client
Your Application Roadmap
You've applied, now let's get to work. Here's the play-by-play:
Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine — it's the final step for many of our roles!
Depending on the client, there are sometimes 2 additional steps:
Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression!
Join our 100% remote global team today, and grow with GrowthAssistant!
GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.

Work arrangement
Yes