Community Engagement & Reputation Management Specialist (Philippines, Remote)

Who We Are
GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.
The Opportunity
We're hiring a Community Engagement & Reputation Management Specialist for a fast-growing consumer brand — owning day-to-day community moderation across social platforms and proactive reputation management across review platforms.
What Your Day-to-Day Will Look Like
Social Monitoring: Monitor Meta (Facebook & Instagram), TikTok, YouTube, and other relevant platforms daily for comments, mentions, DMs, and posts.
Interaction Tracking: Track and log all community interactions, ensuring timely acknowledgment and routing to the appropriate stakeholder.
Response Drafting: Draft and post brand-aligned responses based on client voice guidelines and FAQs.
Escalation: Flag sensitive topics, escalations, or potential brand risks to internal teams or client contacts promptly.
Review Management: Monitor, track, and respond to customer reviews on major review platforms (Google, Yelp, BBB, Trustpilot, Capterra, G2, etc.).
Reporting: Compile weekly/monthly reports summarizing review trends, star ratings, sentiment, and community engagement metrics.
Proactive Reputation Building: Support proactive reputation management by identifying opportunities to amplify positive reviews and testimonials.
Brand Consistency: Maintain consistent tone, professionalism, and brand alignment across multiple accounts.
SLA Ownership: Collaborate with internal teams to ensure no comment, review, or community interaction goes unanswered within established SLA timelines.
AI-Assisted Moderation: Leverage AI moderation tools (e.g., Superpower) while performing manual review to ensure quality oversight.
What You Bring
Experience: 1–2 years of dedicated experience in community management, social media moderation, or reputation management.
Platform Proficiency: Experience with social media management platforms: Meta Business Suite, TikTok, YouTube, and similar tools.
Written Communication: Excellent written communication skills with attention to tone and brand alignment.
Multi-Account Management: Ability to multitask and manage workflows across multiple client accounts.
Organization: Strong organizational skills and experience using tracking systems (Google Sheets, Excel, etc.).
Review Monitoring: Experience monitoring online reviews across platforms and escalating issues appropriately.
Risk Awareness: Ability to identify brand risks or reputation-sensitive content and flag quickly.
Structured Work: Comfortable working full-time with structured hours and SLA-driven performance expectations.
Bonus Points if:
You have experience with advanced social media management tools: Sprout Social, Hootsuite, Sprinklr.
You have familiarity with social listening and sentiment analysis tools.
You have prior experience supporting multiple brands or agency clients simultaneously.
You have a background in customer support or reputation management.
You have experience using reputation management platforms (Reputation.com, Podium, Yext).
You have exposure to community platforms like Discord, Reddit, or specialized groups for monitoring brand sentiment.
What We Offer
At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.
We support your life inside and outside of work with a comprehensive benefits package:
Fully Remote: 100% Remote work environment, never fight traffic again
Health Coverage: HMO or Healthcare Stipend (depending on location) after 90 days of service
Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year
Family First: Parental leave after 1 year of service
We offer additional incentives for go-getters and proven performers!
$25 monthly perfect attendance bonus
Performance bonus
Anniversary bonus ($100 at 1 year; $200 at 2 years)
Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client
Your Application Roadmap
You've applied, now let's get to work. Here's the play-by-play:
Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine — it's the final step for many of our roles!
Depending on the client, there are sometimes 2 additional steps:
Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression!
Join our 100% remote global team today, and grow with GrowthAssistant!
GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.

Work arrangement
Yes