Field Service Engineer

Company Description Namrata Power Systems is a professionally managed provider of power backup solutions serving commercial, residential, industrial, and IT buildings across India. The company is known for its strong reputation in the power solutions market and focus on reliability and performance. Its product portfolio includes high-quality, class-leading UPS systems, inverters, and batteries designed for diverse backup requirements. Namrata Power Systems emphasizes efficiency, availability, scalability, and flexibility, offering solutions tailored to modern infrastructure needs. Team members join a growing organization committed to delivering dependable energy solutions and excellent customer satisfaction.
Role Description The Field Service Engineer is a full-time, on-site role based in Pune City. The role involves installing, commissioning, and maintaining UPS systems, inverters, and batteries at customer locations, ensuring optimal performance of all power backup equipment. Day-to-day tasks include diagnosing technical issues, performing troubleshooting and repairs, and carrying out scheduled preventive maintenance visits. The engineer will provide on-site technical support, resolve service requests in a timely manner, and clearly document service activities and reports. The role also includes interacting with customers to understand their requirements, explain technical findings, provide basic user guidance, and uphold safety and quality standards during all field operations.
Qualifications
Strong Field Service skills, including on-site installation, commissioning, and equipment handling.
Proficiency in Troubleshooting and Technical Support for UPS systems, inverters, batteries, and related electrical/electronic equipment.
Experience with Preventive Maintenance practices, inspection routines, and maintenance scheduling.
Solid Customer Service skills, including clear communication, professional conduct, and problem-resolution capabilities.
Diploma or degree in Electrical, Electronics, or related engineering discipline.
Ability to read and interpret electrical schematics and technical manuals.
Comfort with working in customer premises and traveling within Pune and nearby regions as needed.
Knowledge of safety standards and best practices for electrical and power backup systems.
Basic computer skills for documentation, reporting, and use of service management tools.
Prior experience in power backup, UPS, or industrial electrical systems is an advantage.

Work arrangement
No