Operations Manager

Company Description Freepestsolutions Private Limited is a growing organization focused on providing effective and safe pest management solutions to residential, commercial, and industrial clients. The company is committed to delivering high-quality service through trained professionals, standardized processes, and customer-centric practices. Freepestsolutions emphasizes reliability, safety, and compliance with relevant regulations to ensure long-term value for its clients. The work environment encourages accountability, continuous improvement, and operational excellence. Team members are supported in developing their skills and contributing to the company’s growth.
Role Description The Operations Manager is responsible for overseeing day-to-day service delivery, coordinating field teams, and ensuring that pest control operations run smoothly and efficiently. This full-time, on-site role based in New Delhi includes planning and scheduling jobs, tracking resources, monitoring service quality, and ensuring adherence to safety and regulatory standards. The Operations Manager will manage workflows, optimize routes, handle operational issues, and support client-facing teams to achieve high customer satisfaction. The role also involves maintaining operational documentation, analyzing performance metrics, and implementing process improvements. Collaboration with leadership to meet business targets and support staff training and development is also a key part of this position.
Qualifications
Strong operations management and workflow coordination skills, with experience overseeing day-to-day service activities.
Proficiency in planning, scheduling, and resource allocation, including managing field teams and optimizing routes.
Ability to monitor quality standards, enforce safety and regulatory compliance, and maintain accurate operational records.
Effective communication and interpersonal skills, with the ability to collaborate with internal teams and support customer-facing staff.
Analytical and problem-solving abilities to interpret operational data, identify bottlenecks, and implement process improvements.
Comfort with using basic office and management software tools (e.g., spreadsheets, scheduling or CRM tools).
Prior experience in operations, facilities management, pest control, or related service industries is an advantage.
Bachelor’s degree in business, operations, management, or a related field preferred, or equivalent practical experience.
Ability to work on-site in New Delhi, demonstrate initiative, and maintain a high level of reliability and professionalism.

Work arrangement
No