Relationship Manager

Company Description Aavas Financiers Ltd. is one of India’s leading retail housing finance companies, focused on enabling homeownership for underserved and unserved segments of society. Established in 2011, the company serves over 250,000 customers through 400+ branches across 14 states, with assets under management exceeding ₹21,000 crore. Aavas has a strong presence in deep rural and semi-urban markets, providing affordable, accessible, and transparent housing finance to customers who are often excluded from formal credit systems. The organization primarily supports self-employed and low-to-middle income borrowers, including many without formal income proof, helping them bridge the gap between aspiration and access. Guided by the belief “Sapne Aapke, Saath Hamaara,” Aavas is committed to building stronger communities and empowering lives through inclusive housing finance.
Role Description This full-time, on-site Relationship Manager role is based in Chhatrapati Sambhajinagar. The Relationship Manager will be responsible for sourcing and acquiring new customers, explaining housing finance products, and guiding applicants through the loan process from inquiry to disbursement. The role involves maintaining strong customer relationships, ensuring high service standards, and regularly following up on documentation, approvals, and repayments. The Relationship Manager will collaborate with branch teams to achieve business targets, support customer retention, and uphold compliance with internal policies and regulatory requirements. The role also includes market outreach, engaging with local communities and business partners to expand Aavas’ presence and promote affordable housing finance solutions.
Qualifications
Strong customer relationship management, negotiation, and interpersonal skills, with the ability to build trust with diverse customer segments.
Sales and business development capabilities, including lead generation, field sourcing, and achievement of branch-level targets.
Basic financial and credit understanding, with the ability to explain loan products, assess customer profiles, and support documentation and compliance.
Effective communication skills in English and local languages, with clear, professional verbal and written communication.
Ability to work on-site in Chhatrapati Sambhajinagar, conduct regular field visits, and engage with rural and semi-urban markets.
Strong organizational and time-management skills, with attention to detail and a focus on delivering timely, accurate service.
Proficiency in using basic computer applications and digital tools for customer management, reporting, and documentation.
Graduate degree in any discipline; a background in finance, business, or related fields is an advantage.
Experience in housing finance, banking, NBFCs, or retail lending is preferred; candidates with local market knowledge are encouraged to apply.

Work arrangement
No