Operations Assistant

Company Description Medcity International Academy (MIA) is a premier training and coaching institution headquartered in Kannur, Kerala, with multiple centres across Kerala and Karnataka. The academy is a leading provider of English language proficiency and professional assessment test training, helping learners achieve international exam success and improve global employability. MIA offers preparatory programs for exams such as IELTS, OET, TOEFL, PTE, Duolingo English Test, CELPIP, and a wide range of nursing and healthcare licensure tests. Supported by certified and experienced trainers, MIA combines evidence-based teaching, digital tools, and personalized coaching for both online and classroom learners. Its mission is to expand global opportunities for professionals and students across healthcare, IT, engineering, hospitality, aviation, tourism, and communications through impactful education and strategic training.
Role Description The Operations Assistant is a full-time, on-site role based at the MIA campus in Kochi. This role supports daily operational activities, including coordinating class schedules, maintaining student records, and assisting with enrollment and administrative documentation. The Operations Assistant will help manage front-desk duties, respond to learner inquiries, and ensure smooth communication between trainers, students, and management. The role also involves monitoring operational processes, supporting logistics for exams and events, and preparing basic reports to support decision-making. The Operations Assistant is expected to follow established procedures, uphold quality standards, and contribute to an efficient and learner-focused environment.
Qualifications
Candidates should possess skills in Operations and Operations Management to support daily academy activities and process coordination.
Candidates should possess strong Analytical Skills to handle data, prepare simple reports, and identify basic operational issues.
Candidates should possess excellent Communication and Customer Service skills to interact effectively with learners, trainers, and stakeholders.
Relevant skills such as attention to detail, time management, and proficiency in MS Office or similar tools are beneficial.
A diploma or bachelor’s degree in business, administration, or a related field, and prior experience in academic or training operations, are preferred.

Work arrangement
No